Eun Hae Jung

A results-driven banking professional with over 7 years of experience in the financial industry, specializing in project management, deposit operations, and customer service. Proven track record of successfully implementing TMS solutions, managing multiple projects, and ensuring client satisfaction through exceptional support and relationship building. Strong ability to mentor team members, improve operational efficiency, and resolve complex issues in high-pressure environments. Known for maintaining up-to-date industry knowledge and delivering innovative solutions tailored to client needs. Seeking to leverage extensive banking experience and a customer-focused approach in an Account Opening position.

Hello, my name is Eun Hae Jung, and I have over 7 years of experience in the banking industry. I am currently working as a TMS Implementation Specialist at Bank of Hope, where I’ve gained extensive knowledge in Treasury Management Services and account setup processes. Throughout my career, I have developed a strong attention to detail, problem-solving skills, and a deep understanding of banking operations.
I began my career at Hanmi Bank as a Senior Customer Services Associate, where I learned the importance of providing excellent customer service and building strong client relationships. After that, I moved to Bank of Hope as a Deposit Operation Specialist, where I handled tasks such as processing non-post transactions, handling stop payments, and verifying mobile deposits. I also gained experience with foreign check processing, including Canadian checks, and managed Fed claims to recover funds for the bank.
In my current role, I have further honed my skills in account management and customer support while working closely with internal teams to implement new systems and improve operations. I am passionate about helping clients navigate complex banking processes and ensuring that all transactions are handled smoothly and efficiently.
I am now seeking a new challenge in the New Account Representative role at US Metro Bank because I believe my skills in account management, documentation, and customer service would allow me to contribute immediately and effectively. I am excited about the opportunity to work in a team-oriented environment and bring my experience to a new role.