Young Lim

Directed operations for the regional portfolio, achieving a 4% increase in occupancy and net operating income.

Ranked among the top three regional property managers nationwide (2025) for revenue growth and COE reduction.

Reduced operating expenses by 15% through strategic vendor negotiations and streamlined processes.

Recruited and developed high-performing site teams, consistently exceeding performance benchmarks.

Oversaw unit renovations and exterior upgrades to improve property appeal.

Oversaw multiple communities, managing financials, leasing, staffing, and resident satisfaction.

Achieved 5% annual growth in NOI through strategic initiatives.

Delivered a 12% reduction in COE YOY via process improvements.

Attained occupancy and renewal goals through targeted marketing and retention strategies.

Mentored site staff to enhance service quality and operational performance.

Recognized as Best Manager of the Year by Apartment Management Consultants in 2020.

Received Audit Excellence & Expense Control honors in 2023, 2017, and 2016.

Oversaw daily operations for multiple residential properties to enhance service delivery.

Achieved a 6% increase in net operating income through strategic initiatives.

Reduced operational costs by 10% through process optimization and efficiency improvements.

Enhanced occupancy rates and resident retention via service enhancements and operational alignment.

Elevated occupancy rate from 88% to 97% within 30 days through strategic marketing and team development.

Oversaw capital improvement projects and implemented resident engagement initiatives.

Achieved Best Property Manager of the Year and Best Community of the Year awards.

Assisted site renovation and construction efforts, ensuring timely project completion.

Increased occupancy from 85% to 99% within three months.

Achieved 4% NOI and 10% COE reductions.

Maintained 99% occupancy while ensuring outstanding resident experiences.

Received the Commitment to Better Living award for service excellence.

Managed 600+ unit property, enhancing NOI and reducing vacancy via targeted strategies.

Achieved Best Property of the Year and Best Leaser of the Year awards.

Implemented operational improvements to optimize property management effectiveness.

Managed leasing, compliance, and tenant relations across a diverse property portfolio.

Maintained high occupancy rates and ensured operational efficiency.

Conducted inspections to verify compliance with safety regulations and tenant requirements.

Established and enforced policies for tenant relations and property regulations.

• Resolved tenant complaints promptly to maintain high customer satisfaction.
• Developed and executed marketing plans to promote vacant units through online and print channels.
• Organized meetings between owners and tenants to address issues effectively.
• Implemented cost-cutting measures to reduce overhead without sacrificing quality standards.

Delivered bilingual support and managed legal documentation to enhance client service.

Created detailed reports on customer relations and performance metrics.

Negotiated contracts with clients for diverse services, ensuring favorable terms.

Responded promptly to customer inquiries, requests, and complaints.

• Assisted in developing marketing strategies to boost customer loyalty.
• Implemented initiatives to improve operational efficiency within the team.
• Maintained accuracy and confidentiality in all service delivery processes.