MS Word
Eunesha McDonald
Customer Service Representative Manager
Corpus Christi,Texas
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Production Manager, Client Services
Valeria T-Shirt And More
Corpus Christi, Texas
05.2009 - Current
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Standardized production procedures, job roles and quality assurance guidelines.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Night Auditor
Hampton Inn & Suites By Hilton
Corpus Christi, Texas
01.2018 - 08.2018
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Lead Retail Sales Consultant
Sprint @ RadioShack
Corpus Christi, Texas
11.2015 - 01.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Analyzed data and profit and loss statements to compose store budget.
- Recruited and trained team members, as well as supported other departments with mentorship.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Planned and prepared work schedules to assign 15-member team to specific tasks.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Education
Associate of Arts - Business Administration And Management
University of Arkansas Grantham
Little Rock, AR 06.2022 - Current
Medical Assistant -
Careers Centers of Texas
Corpus Christi, TX 06.2007 - 08.2008
Skills
Client Relationships
Service initiatives support
Production optimization
Manufacturing management
Team Building
Training and mentoring
Shrink reduction
Promotions and specials
Registration processing
Front desk operations
Staff Management
Policies and procedures
Strategic planning
Insurance claims
Medical office administration
Electronic health records
Additional Information
· 10 Key Touch
· Type 45 WPM
· Medical Terminology
· Medical Billing
· Verbal and Written communication
Software
MS Excel
MS PowerPoint
Internet Explorer
Windows XP
Google Chrome
FireFox
Opera
Adobe Photoshop
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Associate of Arts - Business Administration And Management
University of Arkansas Grantham
06.2022 - Current
Night Auditor
Hampton Inn & Suites By Hilton
01.2018 - 08.2018
Lead Retail Sales Consultant
Sprint @ RadioShack
11.2015 - 01.2018
Production Manager, Client Services
Valeria T-Shirt And More
05.2009 - Current
Medical Assistant -
Careers Centers of Texas
06.2007 - 08.2008