Eunice Agyapong
Columbus,OH
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.
Healthcare professional with proven track record in patient care and satisfaction improvement. Expertise in addressing patient concerns and implementing effective communication strategies. Known for fostering collaborative environments and adapting to dynamic needs with reliability and precision. Skilled in conflict resolution and building strong patient relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
EverStaff
12.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Patient Experience Specialist
Columbus Oncology and Hematology
08.2022 - 11.2023
- Coordinated with clinical staff to ensure seamless handoffs between departments during a patient''s stay at the facility.
- Facilitated patient education sessions for improved understanding of treatment options and medical conditions.
- Enhanced patient satisfaction by providing personalized care and addressing individual needs.
- Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
- Answer telephones; Screen and transfer calls to the appropriate recipient quickly and efficiently
Customer Service Coordinator
HEGG Windows and Doors
03.2019 - 07.2021
- Handle all incoming phone calls
* Schedule sales appointments
* Answer Customer questions related to products, services, and hours
- Perform outbound calls
* Schedule and confirm installation, sales appointments
* collect payments from Customers
-. Enter invoices into our accounting system
- Submit any local /State registrations and apply for job permits
Education
Associate of Applied Science - Software Developer
Columbus State Community College
Columbus, OHHigh School Diploma -
Westerville North High School
05-2020
Skills
- Computer Skills
- Microsoft Office
- Customer Relations
- Photography
- Video Editing
- Powerpoint Presentations
- Excel
- Strong work ethic
- Cash handling and management
- Excellent time management skills
- Customer focus
- Documentation skills
- Healthcare
Certification
- I have an A+ (plus) Certificate
Affiliations
Courses That I took in School
- Java Programming
- database fundamentals
- C sharp
- Networking concept
- Business Analysis Agile Dev Framework
- Computer concept and App
- Intro programming Logic
- cloud foundations
- Linux Essentials
Courses I'm taking Now
- Database System program
- Html
- C sharp II
- Psy
Timeline
Teller
EverStaff
12.2023 - Current
Patient Experience Specialist
Columbus Oncology and Hematology
08.2022 - 11.2023
Customer Service Coordinator
HEGG Windows and Doors
03.2019 - 07.2021
High School Diploma -
Westerville North High School
- I have an A+ (plus) Certificate
Associate of Applied Science - Software Developer
Columbus State Community College
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