Eunice Amparo
Columbus,OH
Summary
Reliable, competent, and productive individual seeking to obtain a position where I could gain valuable experience and use my own to further the company's objectives. Accurately handle recordkeeping and filing responsibilities. Handles office support, scheduling appointments, answering phone calls and providing support to staff on duty. Knowledgeable, organized and exceptional active listener.
Overview
13
13
years of professional experience
Work History
Predoctoral Comprehensive Care Clinic Information Associate
The Ohio State University College of Dentistry
12.2021 - 09.2023
- Served as an integral member of the clinic staff, and patient financial services teams in the College of Dentistry specifically
- Responsible for all revenue cycle functions for the Student Comprehensive Care Clinic
- Patient check in, check out, taking calls and managing voicemails, scheduling appointments, Insurance billing and cashiering functions
- Tracked dental and hygiene students schedules, assisted with backup coverage as needed
- Verified forms for accuracy and completeness, coordinated with and disseminated information to the patient care team
- Assisted with providing coverage for student licensing exams, board screenings and participated in a team rotation to cover bi-weekly Predoctoral Evening Clinic each semester as needed
- Processed claims, both electronic and hard copy, on specified section of accounts receivable, timely and accurately, ensuring a timely turnaround of accounts receivable
- Monitored claims for missing information and authorization numbers
- Notified Leader if any billing issues are found
- Completed work within authorized time to assure compliance with departmental standards
- Worked to help maintain Accounts Receivable (AR) days at or near target level set by the Financial Team Leader
- Followed-up with insurance carriers timely on unpaid claims until claims were paid or only self paid balance remained
- Interacted with customers in a polite and courteous manner to provide assistance to resolve billing issues
- Consistently documented all conversations with payers and customers in patient accounts
- Maintains confidentiality of protected health information at all times
- Assisted in the filing and processing of small claims and wage garnishments
- Maintained responsibility for execution of collection process on current and past due accounts
- Consistently demonstrated a positive attitude
- Fostered teamwork by offering assistance to others
- Acknowledged and responded tactfully to all requests
- Showed consideration in interaction with patients, family, and other healthcare team members by demonstrating listening skills and cooperation, and translating to Spanish language whenever needed
- Communicated and interacted with others in a professional, responsible, cooperative, and positive manner at all times
- Adhered to The College Of Dentistry & PFS policies & procedures.
Front Desk Receptionist/Dental Treatment Coordinator
DUBLIN DENTAL CARE
04.2019 - 12.2021
- Monitored multiple incoming calls and answered queries received by patients
- Gathered information from new patients
- Scheduled and confirmed patients appointments
- Upon arrival, fulfilled clerical duties including scheduling appointments, maintaining/updating client records, verifying insurance, and collecting bill payments
- Educated patients about their financial options and responsibilities
- Build relationships with our patients and market our practice and services
- Explained and communicated the best standard of treatment according to the doctor's diagnosis
- Increased overall revenue of the dental office by continually achieving personal monthly production goals set by the corporate office
- Ability to work independently without close supervision
- Asked probing questions to recognize additional needs, including those beyond their healthcare benefits and providing additional resources/solutions
- Called, e-mailed, and text with patients to set up consultations and keep schedules full
- Cross-trained in all support roles
- Introduced patients and families to the dental office and treatment team
- Educated patients and families on treatment options, costs, and setting up payment plans
- Communicated with patients and/or families for appointments, payment schedules, etc
- Submitted paperwork to insurance providers
- Communicated patient needs and questions to dentist and staff.
Custodian
CLARKSTOWN CENTRAL SCHOOL DISTRICT
03.2015 - 09.2018
- Helped students and staff maintain a clean environment
- Kept buildings and grounds neat and clean at all times
- Understood and followed safety procedures as provided by the district
- Ensured that tasks were completed in a timely and efficient manner
- Performed summer cleaning services such as stripping and waxing floor with mechanical cleaning equipment.
Front Desk Receptionist
BRACE DENTAL SERVICES
09.2014 - 09.2015
- Contacted insurance companies regarding coverage and payment plans
- Sent payment notices to insurance companies and patients
- Received and processed payments made by patients or insurance companies
- Entered patient information into the computer system
- Answered and placed phone calls regarding patient appointments
- Kept front desk tidy and presentable with all necessary material
- Performed clerical duties, such as copying, faxing, filing, e-mailing, etc
- Received letters, packages etc. and distribute them.
Front Desk Receptionist
WEST NYACK DENTAL
10.2013 - 08.2014
- Greeted and welcomed patients warmly, answered phones, responded to patient inquiries and visitors to the practice
- Performed account management, including patient registration, pulling charts to make future appointments and ensured that all steps necessary were taken to create a patient record
- Performed patient management, including check-in, check-out procedures in compliance with the office protocol
- Gathered and accurately recorded data from patients and insurance companies regarding patient's insurance information and eligibility
- Performed clerical duties, such as copying, faxing, filing, e-mailing, etc.
Cashier
ASSOCIATED SUPERMARKET
04.2010 - 05.2011
- Made sure that the register balanced at the beginning and end of each working day
- Ensured that customers were always satisfied with their purchases by providing courteous and reliable service
- In charge of keeping store in superb condition to attract customers
- Handled cash, credit, debit, and EBT transactions in a proficient manner
- Always ensured that the adequate amount of cash was available at cashier counter so that balance could be paid to the customer easily
- Responsible for resolving customers complaints as they arose.
Education
ESL Classes -
COLUMBUS STATE COMMUNITY COLLEGE
Columbus, OH01.2019
ESL Classes -
BRONX COMMUNITY COLLEGE
New York, NY01.2012
High School Diploma -
LICEO ANA ANTONIA GRULLON
06.2005
Skills
- Google (Doc, Sheets, Meet)
- Eaglesoft
- Axium
- Microsoft Office Suite (Excel, Word)
- Excellent reputation as a proficient, experienced, resourceful and supportive professional
- Self-motivated with the ability to prioritize and manage multiple tasks
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Predoctoral Comprehensive Care Clinic Information Associate
The Ohio State University College of Dentistry
12.2021 - 09.2023
Front Desk Receptionist/Dental Treatment Coordinator
DUBLIN DENTAL CARE
04.2019 - 12.2021
Custodian
CLARKSTOWN CENTRAL SCHOOL DISTRICT
03.2015 - 09.2018
Front Desk Receptionist
BRACE DENTAL SERVICES
09.2014 - 09.2015
Front Desk Receptionist
WEST NYACK DENTAL
10.2013 - 08.2014
Cashier
ASSOCIATED SUPERMARKET
04.2010 - 05.2011
ESL Classes -
COLUMBUS STATE COMMUNITY COLLEGE
ESL Classes -
BRONX COMMUNITY COLLEGE
High School Diploma -
LICEO ANA ANTONIA GRULLON
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