Eunice Antunes Brito
New Bedford,MA
Summary
Proven leader and effective problem-solver with extensive experience at Amazon, enhancing process efficiency and productivity. Skilled in workflow management and bilingual communication, adept at fostering team collaboration and improving customer service experience. Demonstrated ability to manage multiple tasks, achieving significant improvements in operational outcomes.
Overview
9
9
years of professional experience
Work History
Process Associate
Amazon
Fall River, MA
09.2018 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Assistant Manager
Fabricare Cleaners
Braintree, MA
09.2018 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Leader
Dunkin' Donuts Franchising
Braintree, MA
04.2015 - 09.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate Of Applied Business - Business Administration
Quincy College
Quincy, MA09.2018
Skills
- Workflow Management
- Report Analysis
- Process flows
- Dispute Resolution
- Bilingual
- Problem solver
- Customer Service experience
Languages
Cape Verdean Creole
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual
Affiliations
- Simon Carter
Phone #: 617-328-1052
Dunkin Donuts Manager
- Fabricate Cleaners
Mellany Semedo - Owner
Phone # : 305-924-1634
Melanysemedo21@gmail.com
- Amazon - Fall River
Debora Akimana- Supervisor
713-834-2939
- Janice Brito- Personal Reference
Phone #: 781-277-1862
Timeline
Process Associate
Amazon
09.2018 - Current
Assistant Manager
Fabricare Cleaners
09.2018 - 12.2019
Shift Leader
Dunkin' Donuts Franchising
04.2015 - 09.2018
Associate Of Applied Business - Business Administration
Quincy College