Eunice Chavez
Waldport,OR
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and streamlining operations at C&K Market. Skilled in cash handling and demonstrating exceptional work ethic, integrity, and empathy. Successfully reduced receivables at Happy Motors, showcasing reliability and advanced problem-solving abilities. Committed to excellence and efficiency, fostering loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Cashier
C&K Market
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked shelves with merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Park Manager
SG Communities
09.2021 - 03.2022
- Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Collection Customer Service Representative
Happy Motors
02.2016 - 09.2019
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
Education
High School Diploma -
Paonia High School
Paonia, CO05.1969
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Reliability and punctuality
Timeline
Cashier
C&K Market
06.2024 - Current
Park Manager
SG Communities
09.2021 - 03.2022
Collection Customer Service Representative
Happy Motors
02.2016 - 09.2019
High School Diploma -
Paonia High School
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