Eunice Chavez
Los Angeles,CA
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Courteous and professional
Overview
13
13
years of professional experience
Work History
Restaurant Floor Manager
Gjusta Bakery & Cafe- Gjelina
Venice, California
10.2024 - Current
- Streamlined daily operations to ensure efficient service flow and customer satisfaction.
- Coordinated seating arrangements to enhance guest experiences and optimize table turnover rates.
- Trained and supervised staff on customer service excellence standards to improve service quality.
- Monitored inventory levels, placing supply orders as needed to maintain stock availability.
- Resolved customer complaints promptly to sustain loyalty and repeat business.
- Ensured compliance with health and safety regulations for safe dining environments.
- Directed daily restaurant floor operations, focusing on teamwork and efficiency.
- Coached team members on food safety, sanitation, and upselling techniques to drive revenue.
Operations Manager/Catering Operations Manager
Fanny’s- Wolfgang Puck Catering
Los Angeles, California
11.2021 - 09.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed and implemented policies and procedures for catering operations.
- Scheduled staff members to ensure adequate coverage of events.
- Resolved customer complaints promptly and professionally.
- Inspected dining and serving areas for cleanliness and proper setup.
- Maintained detailed records of sales transactions and daily shift reports.
- Established policies for cash handling procedures to maximize security measures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Team Leader
Red Label Enterprises
Glendale, CA
02.2021 - 11.2021
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Interviewed, hired and trained new quality customer service representatives.
- Offered constructive criticism regarding quality assurance on team phone calls.
- Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
- Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Event Coordinator
Culinary Creations by Chumie
Los Angeles, CA
09.2012 - 07.2020
- Oversaw event logistics, venue scheduling, budgets and accommodations
- Organized corporate luncheons, dinners, conferences and special events.
- Designed and maintained spreadsheets documenting vendor, facility and guest
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Organized venues, budgets, guest lists, catering and event timelines.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
- Paid and settled vendors, venues, staff, and contracted services.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
Education
High School Diploma -
Bellflower High School
Bellflower, CA05.2012
Some College (No Degree) -
Los Angeles Valley College
Van Nuys, CASkills
- Special events planning
- Food service knowledge
- Catering coordination
- Guest relations
- Managing events start to finish
- Schedule management
- Marketing strategy
- Friendly, positive attitude
- Decision-making
- Organizational skills
- Project planning
- Logistics Oversight
- Budget Development and Management
- Menu development
- Operational Efficiency
- Food presentation
- MS Office
- Menu tastings
- Multi-site operations
Timeline
Restaurant Floor Manager
Gjusta Bakery & Cafe- Gjelina
10.2024 - Current
Operations Manager/Catering Operations Manager
Fanny’s- Wolfgang Puck Catering
11.2021 - 09.2024
Team Leader
Red Label Enterprises
02.2021 - 11.2021
Event Coordinator
Culinary Creations by Chumie
09.2012 - 07.2020
High School Diploma -
Bellflower High School
Some College (No Degree) -
Los Angeles Valley College
Similar Profiles
Tomas CruzTomas Cruz
Server Shift Leader/Barista at GjustaServer Shift Leader/Barista at Gjusta
Kevin LaKevin La
Counter Cashier Lead at GjustaCounter Cashier Lead at Gjusta
VICTOR LOPEZVICTOR LOPEZ
RUNNER at GJUSTARUNNER at GJUSTA
Grace BonafedeGrace Bonafede
TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)
Christian PalmerChristian Palmer
Manager at Mr. T RestaurantManager at Mr. T Restaurant