Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Eunice Coen

Greenville,SC

Summary

To work in an enronment where I can explore and utilize my knowledge, skills and capabilities while contributing to the company's success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

FOH Manager

Yatai Ramen + Yakitori
Savannah, United States of America
07.2023 - 05.2025
  • Managed daily operations, including overseeing staff and customer service.
  • Maintained a high level of professionalism while handling difficult customer issues.
  • Conducted regular meetings with staff members to discuss progress, objectives, goals.
  • Planned special events, promotions, and other marketing initiatives aimed at increasing revenue streams.
  • Trained new employees on company policies, procedures and work ethics.
  • Established work schedules, ensuring job tasks were effectively assigned and completed properly.
  • Kept accurate records in compliance with sanitation and food service requirements.

Front Desk

The Drayton Hotel
Savannah, United States of America
05.2022 - 05.2023
  • Ensured guest satisfaction from registration to departure, facilitating communication at and around front desk.
  • Maintain a friendly, approachable style to build relationship and work harmoniously with others at all times.
  • Provide guest with local information and recommendations.
  • Initiated and implemented upselling techniques to promote the hotel services and facilities to maximize room occupancy and overall revenue.
  • Established internal databases and record management system to enhance accuracy and integrity of all documentations and data.
  • Managed incoming calls promptly and professionally using multi-line phone system.

Technical Support Representative

TTEC
Quezon City
12.2020 - 03.2022
  • Responding to customer queries in a timely and accurate way, via email or chat.
  • Troubleshoot and guide customers through questions and issues with their account, billing or other transactional inquiries.
  • Back up other team members when there is shortage of manpower within customer service department.
  • Gather customers feedback & follow up to ensure their technical issues are resolved.
  • Update internal databases with information about technical issues and useful discussions with customers.

Front Desk Supervisor

Navy Gateway Inns & Suites
Diego Garcia, British Indian Ocean Territory
10.2017 - 01.2019
  • Supervises the front office team members and makes sure the operations are carried out efficiently and smoothly.
  • Responsible for managing the daily operations of the company.
  • Improved guest service ratings through quality care.
  • Assists Front Desk Manager with overall operations of Front Desk, and assumes responsibility for completion of shift work up to standards and according to established procedures.
  • Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Determines work procedures, prepares work schedules and expedites workflow.

Front Desk

Navy Gateway Inns & Suites
Diego Garcia, British Indian Ocean Territory
10.2016 - 01.2017
  • Maintained complete knowledge of all hotel features and amenities.
  • Provides superior guest service by positively interacting with guests and acting upon opportunities to assist.
  • Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
  • Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department.

Cyber Cafe Attendant

Lan Computer Cafe
Baliwag, Bulacan
01.2013 - 07.2016
  • Troubleshoot hardware, terminals, software and connectivity issues.
  • Assist customers when they have trouble or questions using computer softwares.
  • Promote computer or internet-related products or services.
  • Respond to customers who encounter error messages while accessing websites, emailing or downloading content.
  • Track customers' time and charges at computer terminals and keep daily records.

Education

Master of Science (M.S.) - International Tourism Management

Lyceum of the Philippines University
US

Bachelor of Science (B.S.) - Tourism Management

Trinity University of Asia
US

Skills

  • Operations management
  • Restaurant operations
  • POS system operations
  • Microsoft 365
  • Guest relations
  • Multitasking Abilities
  • Quality control

Certification

  • ServSafe Food Protection Manager, California, California, United States of America
  • Georgia Alcohol Sales and Service Training, Georgia, Georgia, United States of America
  • Cyber Awareness Training, Diego Garcia, British Indian Ocean Territory
  • Star Customer Relation Training, Diego Garcia, British Indian Ocean Territory
  • Cash Handling Procedures, Diego Garcia, British Indian Ocean Territory
  • Amadeus Certification, Quezon City, NCR, Philippines

References

References available upon request

Timeline

FOH Manager

Yatai Ramen + Yakitori
07.2023 - 05.2025

Front Desk

The Drayton Hotel
05.2022 - 05.2023

Technical Support Representative

TTEC
12.2020 - 03.2022

Front Desk Supervisor

Navy Gateway Inns & Suites
10.2017 - 01.2019

Front Desk

Navy Gateway Inns & Suites
10.2016 - 01.2017

Cyber Cafe Attendant

Lan Computer Cafe
01.2013 - 07.2016

Master of Science (M.S.) - International Tourism Management

Lyceum of the Philippines University

Bachelor of Science (B.S.) - Tourism Management

Trinity University of Asia

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