Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eunice Curley

Arlington

Summary

Proactive Manager of Operations with extensive experience in optimizing facility performance and ensuring compliance. Successfully improved customer satisfaction and team productivity through effective communication, training programs, and workflow management. Strong skills in budget management, problem-solving, and vendor relations, bringing a focused approach to operational excellence. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements.

Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Seasoned Operations Manager and talented leader with 35 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Dedicated Environmental Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-Environmental Service Manager position. Ready to help team achieve company goals.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Manager of Operations

BSW Medical Center 1,200 Bed Facility- Aramark
01.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices
  • Assisted meeting financial targets while maintaining high-quality standards.
  • Build a positive, professional and trusting relationship with our clients.
  • Conducted Leadership rounds with Unit Managers. Identifying opportunities for improvements and what is working well.
  • Rounded on Patients to make sure we're performing the quality service they expect and deserves.
  • Keeping our frontline staff informed on our progress and motivated.
  • Support my upper leaderships. Keeping an open communication on what is going well and what needs to be addressed.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Director of Housekeeping

THFW Methodist Hospital 800+ Bed Facility- Crothal
02.2020 - 01.2022
  • Enhanced director''s productivity by managing schedules, coordinating meetings.
  • Respond promptly to all guests and clients' requests.
  • Make sure facility was Joint Commission ready.
  • Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
  • Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
  • Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
  • Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
  • Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
  • Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
  • Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
  • Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
  • Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
  • Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
  • Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
  • Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
  • Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Increased employee performance through effective supervision and training.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Manager of Operations

Texas Health Harris Methodist Hospital
09.1989 - 02.2020
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, assisted meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products
  • Assisted with strategizing plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Assisted with maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
  • Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
  • Streamlined communication between departments, enhancing collaboration and project outcomes.
  • Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
  • In the absence of my Director I would at times lead team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
  • Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
  • Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
  • Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

High School Diploma -

Southwest High School
Fort Worth, TX
05.1972

Skills

  • Decision-Making
  • Customer Service
  • Staff Management
  • Team Leadership
  • Operations Management
  • Goal Setting
  • Schedule Management
  • Delegation
  • Employee Motivation
  • Performance Evaluations
  • Staff Development
  • Assignment Delegation
  • Problem-Solving
  • Employee relations and conflict resolution
  • Project planning and development
  • Management
  • Maintaining Compliance
  • Policies and procedures implementation

Certification

  • I have my certificate for MRI safety general. HIPPA information security, Certificate from TCJC for Effective Business Writing.
  • Certificate for outstanding outreach to the communities in the spirit of Mission and Vision of Texas Health Resources.
  • Certificate for training Excellence – step – by – step Guide to Managing Janitorial Services.
  • I am familiar with OSHA requirements.
  • I was part of the many successful JOINT COMMISSION outcomes.

Timeline

Manager of Operations

BSW Medical Center 1,200 Bed Facility- Aramark
01.2022 - Current

Assistant Director of Housekeeping

THFW Methodist Hospital 800+ Bed Facility- Crothal
02.2020 - 01.2022

Manager of Operations

Texas Health Harris Methodist Hospital
09.1989 - 02.2020

High School Diploma -

Southwest High School
Eunice Curley