Eunice Deronet
Olive Garden
Union,New Jersey
2
Languages
5
years of professional experience
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled at managing multiple tasks, handling customer inquiries, and maintaining a clean, organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Work History
Server
9 Months- Greeted guests promptly and delivered attentive table service aligned with Olive Garden hospitality standards.
- Took accurate food and beverage orders using POS systems and communicated requests clearly to kitchen staff.
- Recommended menu items and beverage pairings to enhance guest satisfaction and increase sales.
- Coordinated with hosts, bartenders, and kitchen teams to maintain smooth dining room workflow.
- Resolved guest concerns quickly, preserving positive dining experiences and repeat business.
- Trained new servers on service steps, menu knowledge, and table maintenance expectations.
- Monitored table readiness, refilled beverages, and ensured timely course delivery throughout service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
To-Go Specialist
2 Years 4 Months- Coordinated to-go orders with kitchen staff to ensure accurate, timely meal preparation.
- Processed phone and online orders using POS systems with strong attention to detail.
- Verified order accuracy before pickup to reduce remakes and guest concerns.
- Assisted curbside handoff by managing order staging and guest communication.
- Packaged carryout meals, utensils, and condiments to support complete guest experiences.
- Resolved order adjustments and payment issues while maintaining courteous guest service.
- Trained new team members on to-go workflows, packaging standards, and order procedures.
- Answered to-go order phone calls, conveying menu options over the phone and accurately estimating time of delivery.
- Adapted quickly to menu changes and special promotions, and accurately conveying information to customers.
- Enhanced customer experience by accurately taking and processing orders in a fast-paced environment.
- Contributed to sales growth by upselling menu items when taking orders from customer.
- Monitored and replenished supplies in the to-go area, ensuring uninterrupted service during busy periods.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Take-Out Specialist
1 Year 8 Months- Processed take-out orders accurately through the POS system and confirmed special instructions with kitchen staff.
- Resolved customer complaints, offering appropriate solutions while maintaining a professional demeanor.
- Handled cash transactions accurately, maintaining organized records of daily sales and receipts.
- Coordinated pickup timing to support smooth order flow during busy service periods.
- Packaged food and beverages securely to preserve presentation and temperature for carryout.
- Answered customer calls promptly, provided menu guidance, and relayed order details clearly.
- Verified order accuracy before handoff to reduce errors and support guest satisfaction.
- Collected payments, handled receipts, and completed transactions efficiently at the pickup station.
- Contributed to team efficiency by assisting other staff members during peak hours when needed.
- Kept the take-out area well-stocked to facilitate speedy service.
Education
Bachelor of Arts - Psychology
Skills
Reliability
Customer service
Guest engagement
Cash handling
Order accuracy
Client relations
Order management
Strong work ethic
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Server
Olive Garden
01.2026 - CurrentRead More
To-Go Specialist
Olive Garden
06.2024 - CurrentRead More
Take-Out Specialist
Cioffi's Bar & Restaurant
04.2022 - 12.2023Read More
Seton Hall University
Bachelor of Arts from Psychology
Read More