Eunice Espitia
San Antonio
Summary
Dedicated Front desk receptionist with excellent experience in the medical industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Northeast Children's Dentistry
08.2015 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Provided administrative support such as filing documents, photocopying and scanning materials
- Performed data entry into computer systems to maintain accurate records of customer information
- Call to confirm appointments
- Insurance Verification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Front Desk Receptionist
Tooth Transitions Pediatric Dentistry-san Antonio And Bulverde
05.2008 - 08.2015
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Provided administrative support such as filing documents, photocopying and scanning materials
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Highlands High School
San Antonio, TX06.2003
Skills
- Answer phones in a friendly matter
- Verify Insurance
- Collect Payments
- Discuss Treatment Plans
- Time Management
- Listening Skills
- Problem-solving skills
- Team Collaboration
- Scheduling
- Administrative Skills
- Scheduling appointments
- Initiative-taking
- Cash Handling
- Administrative Support
- File Organization
- Front Office Management
- Appointment confirmation
- Customer Service
- Office Administration
- Call Routing
- Clerical Support
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Northeast Children's Dentistry
08.2015 - Current
Front Desk Receptionist
Tooth Transitions Pediatric Dentistry-san Antonio And Bulverde
05.2008 - 08.2015
High School Diploma -
Highlands High School
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