Eunice Estrada
Memphis,US
Summary
Bilingual professional with expertise in quality assurance, hospitality, customer service, and leadership. Proven track record in managing operations, leading teams, resolving complex issues, and improving processes to ensure efficiency and customer satisfaction. Skilled in recruiting, talent acquisition, and building strong professional relationships. Adapt at driving operational excellence in fast- paced, people focused environments.
Overview
6
6
years of professional experience
Work History
Quality Assurance Analyst
Mimeo
10.2023 - Current
- Managed QA in a fast - paced production environment, ensuring high - quality output of federal, medical, educational and commercial documents.
- Established metrics and tracked trends, reducing defects and improving overall product reliability.
- Collaborated with Shipping and Inventory departments to verify correct documents were being shipped and monitored inventory levels to meet orders demands.
- Developed and maintained QA processes, including test plans, scenario's, and procedures, enhancing accuracy and efficiency in inspection.
- Trained junior QA analysts and team members on best practices, improving team performance and consistency.
- Reviewed documentation for completeness and accuracy, preventing errors in critical publications.
- Assisted in strategy development to address defects and discrepancies, optimizing workflow and reducing rework.
International Customer Service Specialist
Edelbrock
06.2023 - 10.2023
- Managed international customer inquiries via phone and email, ensuring timely and accurate resolution.
- Tracked shipments from abroad, improving on time delivery and customer satisfaction.
- Processed orders, returns, exchanges, and refunds in compliance with company policies, reducing errors and delays.
- Collaborated with internal departments to resolve complex customer issues efficiently.
- Analyzed feedback and billing data to identify trends and areas for improvement, enhancing services quality.
- Maintained accurate CRM records and prepared reports, supporting data - driven decisions.
- Handled multiple simultaneous calls in different languages, demonstrating strong multitasking and communication skills.
Team Lead
Edelbrock
03.2023 - 06.2023
- Lead team in a fast- paced automotive production environment, ensuring quality and safety standards.
- Delegated tasks based on strengths , meeting production deadlines consistently.
- Implemented processes improvements, reducing defects and increasing product quality.
- Monitored performance metrics and held team meeting, boosting efficiency and productivity.
- Trained staff on production procedures and quality standards, ensuring compliance.
- Maintained accurate reports for management, supporting data- driven decisions.
- Resolved operational issues promptly, minimizing downtime.
Lead Recruiter
Hotel Help Staffing
10.2019 - 02.2023
- Successfully recruited and placed 25 to 30 highly qualified candidates across multiple locations hotel locations in the United States, ensuring timely staffing coverage for diverse operational needs.
- Leverage online marketing and social media platforms to attract top hospitality talent, expanding the candidate pool and improving placement quality.
- Managed recruitment logistics and onboarding across various states, reducing staffing gaps and improving operational efficiency.
- Developed and maintained a national talent pipeline, providing hotels with consistent access to skilled hospitality professionals.
- Strengthened client relationships through proactive communication and reliable staffing solutions, leading to repeat contracts and high client satisfaction.
- Coordinated seamlessly with hotel managers across locations, ensuring candidates were well prepared and integrated into their roles.
Education
High School Diploma -
Deneuville Learning Center For Woman
Memphis11.2025
Skills
- Lead Quality assurance operations, reducing product defects by 25% percent and ensuring compliance with industry standards
- Supervised and trained teams in customer services and hospitality, improving team performance and service ratings
_ Managed full- cycle of recruiting and onboarding, successfully placing top talent in fast- paced environments
- Streamed lined workflow processes, improving operational efficiency and reducing errors
- Coordinated international customer service support , resolving escalations and enhancing client satisfaction
-Conducted root cause analyses to identify and resolve quality issues, minimizing operational disruptions
- implemented standards and procedures that improved audit compliance and operational consistency
-Built strong professional relationships, fostering teamwork, collaboration and positive work culture
Languages
Spanish - Native
English - Native
Arabic - Novice
Timeline
Quality Assurance Analyst
Mimeo
10.2023 - Current
International Customer Service Specialist
Edelbrock
06.2023 - 10.2023
Team Lead
Edelbrock
03.2023 - 06.2023
Lead Recruiter
Hotel Help Staffing
10.2019 - 02.2023
High School Diploma -
Deneuville Learning Center For Woman