Eunice Hubbard Woods
Cordova,TN
Summary
Healthcare leader with over 20 years of nursing experience and 10+ years in Quality Improvement. Proven expertise in leading quality initiatives across Medicare and Marketplace sectors, focusing on HEDIS and Stars programs. Skilled in project planning, vendor management, and data analysis using tools such as Workfront, Smartsheet, Excel, and Power BI. Recognized for driving operational excellence and delivering measurable outcomes in quality performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Practice Advisor
Wellcare
01.2020 - Current
- Led HEDIS improvement initiatives across Medicare and Marketplace lines of business.
- Partnered with internal teams and external vendors to design and launch tailored quality campaigns.
- Developed project plans with providers, including resource allocation, timelines, and risk mitigation strategies.
- Standardized vendor data exchange processes and supported onboarding with IT and security teams.
- Share custom reports and dashboards to track program utilization and effectiveness.
- Delivered weekly status reports to leadership outlining progress, risks, and remediation plans.
Clinical Data Improvement Analyst
Regional One Health
12.2018 - 01.2020
- Company Overview: Ryan White HIV/AIDS Program
- Audited charts for completeness and accuracy; ensured performance measures were entered into Carew.
- Conducted monthly QA reviews and flagged missing or overdue measures.
- Ryan White HIV/AIDS Program
EHR Implementation Consultant
Consulate Health Care
03.2015 - 01.2018
- Led EMR implementation and training for assisted living facilities.
- Managed training programs and evaluated effectiveness; collaborated with vendors and internal teams.
- Assist healthcare organizations install, configure, and train staff on EMR systems to ensure efficient workflow and compliance.
- Key responsibilities include workflow assessment, system configuration, user training, and project management.
- Assist with workflow plans to create a smooth transition to EMR.
- Configure schedules and orders within PCC(PointClick Care).
Technical Support Analyst
Baptist Memorial Hospital
12.2011 - 02.2015
- Provided technical support and resolved 95% of incoming issues.
- Documented help desk resolutions and supported SAP Community Network operations.
- Provide technical assistance for hardware, software, and network-related issues.
- Respond to and resolve IT support tickets via phone, email, or in-person interactions.
- Install, configure, and maintain computer systems, peripherals, and software.
- Assist in setting up and troubleshooting user accounts and access permissions.
- Document and escalate unresolved issues to higher-level support teams as necessary.
- Deliver exceptional customer service and ensure prompt resolution of technical concerns.
- Provided technical support for hospital staff and patients using various systems.
- Diagnosed and resolved hardware and software issues for medical equipment.
LPN Wound Care Nurse Manager
HQM
02.2006 - 05.2011
- Delivered wound care services and education; conducted weekly rounds and maintained documentation.
- Assessing and monitoring wounds.
- Cleaning and bandaging wounds.
- Working collaboratively with other members of the patient care team to determine if additional treatments or changes in care are required.
- Educating patients and caretakers on wound care, infection and injury prevention, and pressure ulcer (bed sore) care.
- Writing orders to expedite wound healing and avoid skin breakdown.
Education
Healthcare Administration - Health Administration
Ashford University
Chandler, AZ01.2011
Christian Education -
Emmanuel Bible College
01.2010
Volunteer State Community College
01.2008
Licensed Practical Nursing -
Tennessee Technology Center
01.2003
Surgical Technology -
Tennessee Technology Center
01.1997
Skills
- HEDIS and Stars quality improvement
- Vendor management and implementation
- NCQA accreditation and compliance
- Project planning
- Data analysis and KPI reporting
- Cross-functional leadership and communication
- Audit readiness and regulatory oversight
- Provider engagement and training
Personal Information
Title: LPN
Certification
- Licensed Practical Nurse
Work Preference
Remote, CST Hours Preferred
Accomplishments
- Employee of the Month (Several Times)
- Spark Employee Award
References
References available upon request.
Timeline
Quality Practice Advisor
Wellcare
01.2020 - Current
Clinical Data Improvement Analyst
Regional One Health
12.2018 - 01.2020
EHR Implementation Consultant
Consulate Health Care
03.2015 - 01.2018
Technical Support Analyst
Baptist Memorial Hospital
12.2011 - 02.2015
LPN Wound Care Nurse Manager
HQM
02.2006 - 05.2011
Healthcare Administration - Health Administration
Ashford University
Christian Education -
Emmanuel Bible College
Volunteer State Community College
Licensed Practical Nursing -
Tennessee Technology Center
Surgical Technology -
Tennessee Technology Center
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