Eunice Langbata
Tucson
Summary
Experienced and dependable professional with a strong background in supporting daily operations in fast-paced, structured environments. Skilled in recordkeeping, data entry, and documentation, with an emphasis on accuracy, confidentiality, and clear communication. Demonstrates a professional and personable approach, works effectively as part of a team, and consistently follows established procedures. Committed to efficiency, service excellence, and contributing to overall organizational success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Department of Transportation- MVD
Tucson
10.2025 - Current
- I supported daily office operations by assisting with opening and closing duties, including cash reconciliation and workstation setup.
- I helped walk-in customers with driver license, ID, title, and vehicle registration transactions while providing clear guidance and excellent customer service.
- I processed all in-office payments and accurately balanced the cash drawer at the end of each shift.
- I also worked closely with the team to manage workflow, reduce wait times, and maintain a smooth and efficient office environment.
Customer Service Representative
Arizona Department of Economics Security
Tucson
07.2024 - 10.2025
- Provided exceptional service, significantly improving customer satisfaction and loyalty.
- Managed client inquiries efficiently, leading to a noticeable reduction in response times and improved service metrics.
- Collaborated with team members to streamline service processes, resulting in measurable improvements in workflow efficiency.
- Developed a new tracking system for customer interactions, improving follow-up rates and ensuring timely responses to inquiries.
- Fostered a positive customer experience by actively listening to client concerns, enhancing satisfaction and loyalty.
Front Desk Supervisor
Hampton Inn & Suites Seattle/Renton
Renton
09.2022 - 12.2022
- Supervised front desk, boosting team efficiency and guest satisfaction.
- Resolved guest complaints swiftly, enhancing hotel reputation.
- Trained staff on procedures, ensuring compliance and skill development.
- Verified payments, securing transactions and preventing fraud.
- Led a team of 5, addressing shift issues and maintaining service quality.
- Fostered a supportive team environment by mentoring front desk agents, resulting in improved employee performance and morale.
Home Based Reservation Agent
American Airlines
Tucson
04.2022 - 07.2022
- Handled online booking inquiries, enhancing client satisfaction and operational efficiency.
- Delivered personalized assistance, fostering strong client relationships and seamless experiences.
- Maintained precise records of interactions, supporting compliance and streamlined operations.
- Collaborated with travel partners, ensuring efficient resolution of booking questions.
Hotel Night Auditor
Embassy Suites by Hilton Tucson Paloma Village
Tucson
11.2021 - 04.2022
- Updated guest accounts for accurate billing, ensuring high customer satisfaction.
- Addressed maintenance issues swiftly, enhancing guest experience and efficiency.
- Managed multi-line phone system, improving communication and response times.
- Conducted nightly audits and balanced accounts, ensuring financial accuracy.
- Reviewed guest accounts at check-out, resolving discrepancies for smooth departures.
Front Desk Agent/Night Auditor
Home2 Suites by Hilton Seattle Airport
Tukwila
03.2021 - 12.2021
- Managed guest check-in with efficiency, enhancing satisfaction and loyalty.
- Processed payments accurately, ensuring financial integrity and customer trust.
- Generated daily financial reports, supporting informed decision-making.
- Coordinated with teams to address guest needs, improving service delivery.
- Executed nightly audits, ensuring data accuracy and operational continuity.
Sales Associate
Office Depot
Auburn
01.2021 - 06.2021
- Utilized upselling strategies to boost product sales and customer satisfaction.
- Explained product features, enhancing customer knowledge and purchase decisions.
- Handled inquiries, providing accurate information on products and store policies.
- Facilitated loyalty program enrollment, increasing customer retention.
- Monitored customer activities, identifying and reporting potential security issues.
Front Desk Agent/ Night Auditor
Hampton Inn & Suites Seattle/Renton
Renton
07.2019 - 02.2021
- Managed guest check-in processes to promote efficiency and boost loyalty.
- Processed payments accurately, maintaining financial integrity and fostering customer trust.
- Generated daily financial reports to facilitate informed decision-making.
- Coordinated cross-functional teams to effectively address guest needs and enhance service quality.
- Executed nightly audits to ensure data accuracy and support operational continuity.
Student Librarian Assistant
Warner Pacific University
Portland
08.2017 - 05.2019
- Managed the front desk, ensuring visitor safety and cleanliness, and enhancing the library environment.
- Maintained accurate, confidential inventory records, supporting efficient library operations.
- Communicated library services effectively, increasing patron engagement, and service awareness.
- Prioritized punctuality and maintained excellent attendance, contributing to team reliability.
- Inputted data into the library's computer system to update patron records.
Student Food Service Worker
Warner Pacific University
Portland
12.2017 - 05.2018
- Resolved customer food complaints, enhancing satisfaction and loyalty.
- Maintained cleanliness and organization of food prep areas.
- Collaborated with team members to address service complaints, fostering a positive dining environment and strengthening customer relationships.
- Trained peers on food safety protocols, promoting a culture of accountability and achieving noticeable gains in team performance.
Education
High School Diploma -
Lindbergh Senior High School
Renton, WA01.2017
Some College (No Degree) - Criminal Justice
Warner Pacific University
Portland, ORSkills
- Microsoft Office proficiency
- Data management
- Problem solving
- Customer service
- Team leadership
- Financial management
- Bookkeeping
- Hotel operations
- Conflict resolution
- Workflow optimization
- Customer engagement
- Positive and professional
Additional Information
Family Landscaping Helper: Occasionally assist with yard maintenance, debris removal, and basic landscaping tasks for my family's small business., Community Event Support: Help coordinate, set up, and support cultural events within my Marshallese community.
References
Reference available upon request
Languages
- Marshallese
- English
Timeline
Customer Service Representative
Department of Transportation- MVD
10.2025 - Current
Customer Service Representative
Arizona Department of Economics Security
07.2024 - 10.2025
Front Desk Supervisor
Hampton Inn & Suites Seattle/Renton
09.2022 - 12.2022
Home Based Reservation Agent
American Airlines
04.2022 - 07.2022
Hotel Night Auditor
Embassy Suites by Hilton Tucson Paloma Village
11.2021 - 04.2022
Front Desk Agent/Night Auditor
Home2 Suites by Hilton Seattle Airport
03.2021 - 12.2021
Sales Associate
Office Depot
01.2021 - 06.2021
Front Desk Agent/ Night Auditor
Hampton Inn & Suites Seattle/Renton
07.2019 - 02.2021
Student Food Service Worker
Warner Pacific University
12.2017 - 05.2018
Student Librarian Assistant
Warner Pacific University
08.2017 - 05.2019
High School Diploma -
Lindbergh Senior High School
Some College (No Degree) - Criminal Justice
Warner Pacific University