Eunice Levy De Hodgson
Managua,Ticuantepe
Summary
Seasoned Head Waiter and Room Service Supervisor at Royal Caribbean, adept in leading high-volume service operations with a focus on customer satisfaction and food safety. Excelled in mentoring staff and enhancing service delivery, achieving significant improvements in guest experience. Skilled in special events planning and attentive customer service, consistently exceeding service standards. Seasoned Head Waiter known for high productivity and efficient task completion. Specialized skills include advanced customer service, team leadership, and inventory management. Excel in communication, problem-solving, and time management to ensure seamless dining experiences.
Overview
17
17
years of professional experience
Work History
Head Waiter
Royal Caribbean Cruise Line
Miami, FL
05.2022 - Current
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Performed regular inventory checks on supplies such as napkins, utensils, and condiments, ordering additional supplies as needed.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
- Greeted customers and escorted them to their tables.
- Set up tables in between patrons to reduce wait times.
- Analyzed customer feedback on order accuracy and speed of delivery to recommend improvements in services provided.
Room Service Supervisor
Royal Caribbean International
Miami, FL
12.2017 - 05.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured prompt delivery of all orders within established time frames.
- Resolved customer complaints promptly and professionally while ensuring satisfaction at all times.
- Inspected completed meals against individual orders to verify accuracy.
- Adhered to health regulations regarding handling of food items as per local laws.
- Supervised and trained staff in the delivery of room service orders to guests.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Scheduled staff shifts based on demand forecasts generated from past trends in room service orders.
Restaurant Waiter
Royal Caribbean International
Miami, FL
06.2008 - 12.2017
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Informed customers about specials, upselling additional food and drink items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked on guests during meals to ensure satisfaction with each course.
Education
High School Diploma -
Divino Pastor
Bluefield12-1998
Skills
- Attentive customer service
- Customer service and assistance
- Strong customer service
- Sales and customer service
- Providing customer service
- Special events planning
- Meeting planning
- Corporate events planning
- Food safety and sanitation
- Monitoring food safety
- Maintain food safety
Languages
English
Professional
Spanish
Professional
Italian
Limited
Portuguese
Professional
Timeline
Head Waiter
Royal Caribbean Cruise Line
05.2022 - Current
Room Service Supervisor
Royal Caribbean International
12.2017 - 05.2022
Restaurant Waiter
Royal Caribbean International
06.2008 - 12.2017
High School Diploma -
Divino Pastor
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