Eunice Lopez
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, notably with Maximus, Inc. Excelled in resolving customer complaints, enhancing satisfaction, and fostering loyalty through empathy and professionalism. Skilled in cash management and bilingual communication, demonstrating reliability and exceptional customer focus. Achieved notable improvements in customer satisfaction metrics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Asero Enterprises, Inc.
08.2023 - 10.2023
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
Delivery
A-Line Auto Parts
10.2020 - 07.2023
- Resolved customer issues promptly and professionally, maintaining a positive brand image.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
- Utilized GPS technology effectively for accurate navigation, minimizing delays due to wrong turns or missed addresses.
Customer Service Representative
TexTag
05.2020 - 08.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Maximus, Inc
02.2019 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Customer Service Certificate For Apartment Leasing
Goodwill Excel Program
1015 Norwood Park Blvd, Austin Tx 03-2019
High School Diploma -
Goodwill Excel Adult High School
1015 Norwood Park Blvd, Austin Tx05-2018
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Bilingual
- Cash management
- Product knowledge
- Payment processing
- Customer focus
- Customer inquiries
- Payment collection
- Data entry proficiency
Certification
- Certified Occupancy Specialist (COS)- National Center for Housing Management.
Timeline
Customer Service Cashier
Asero Enterprises, Inc.
08.2023 - 10.2023
Delivery
A-Line Auto Parts
10.2020 - 07.2023
Customer Service Representative
TexTag
05.2020 - 08.2020
Customer Service Representative
Maximus, Inc
02.2019 - 02.2020
No Degree - Customer Service Certificate For Apartment Leasing
Goodwill Excel Program
High School Diploma -
Goodwill Excel Adult High School
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