Eunice Mata
Oak Point,TX
Summary
Outgoing, supportive Family Care Advocate with 20 years of experience working with families and connecting them to resources. Built trusting rapport with diverse client base to identify and respond to needs by coordinating effective individualized care. Expert in serving as an advocate for families. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Donor Family After Care Coordinator
Southwest Transplant Alliance
10.2020 - Current
- Provide support and assistance to families post donation
- Facilitate exchange of correspondence between donor families and donor recipient families
- Assist with events to support donor families
- Assemble grief packets, assist with Wall of Heroes events, produce letters to donor families obtaining information from transplant centers and from UNET regarding recipient status
- Respond to donor family calls and emails in English and to all donor Spanish Speaking families
- Translate all English materials provided to donor families into Spanish
- Served as dual advocate who always responds to potential donor families in respectful and sensitive manner to ensure their needs are met while advocating for potential recipients in need of transplants.
- Built warm, caring relationships with families to ease burden of complex needs
- Listened attentively to families' needs related to donation and found practical and creative solutions
- Distribute surveys to all donor families and log all data
Senior Hospital Services Coordinator
Southwest Transplant Alliance
12.2018 - 10.2020
- Independently consult with assigned hospitals in Southwest Transplant Alliance service area, specifically with key hospital decision makers
- Assist hospitals in development of policies and procedures regarding organ/tissue donation
- Educate nurses, physicians, and other hospital personnel throughout key hospital units to increase organ and tissue donation
- Effectively interact with hospital staff to develop and implement communication plans which are designed to heighten their knowledge about and participation in referral and donation process
- Monitor this process through evaluation of referral and donation patterns through hospital needs assessments, death record reviews, Hospital Service Plans (HSPs), post donation/referral conferences, PDSA's, and case reviews with clinical staff.
Family Services Coordinator II
Southwest Transplant Alliance
05.2016 - 12.2018
- Conduct services related to Southwest Transplant Alliance Family Services programs to families of potential organ donors and follow up through Southwest Transplant Alliance aftercare program
- Serve as dual advocate and respond to potential donor families in respectful and sensitive manner to ensure needs of family are met while advocating for potential recipients in need of transplants
- Respond to donor hospital referrals on-site and by telephone to cultivate connections, provide excellent customer service and facilitate referral, donor, or family support process
- Complete all medical and legal documentation necessary for organ/tissue donors and referrals
- Interact with hospital staff and attending physicians to discuss and review cases to effectively establish plan for family interaction
- Implement positive presentation regarding donation process and options with objective of achieving authorization for donation and provide care and information to donor family throughout donation process.
Supervisor
Department of Family and Protective Services, Child Protective Services
03.2014 - 05.2016
- Supervise and support unit of 15 caseworkers responsible for providing Investigative Services for abuse and neglect of children.
- Routinely interact with clients, judges, attorneys, children, school personnel, medical staff and all other aspects of community
- Plan and manage unit operations to achieve project goals and objectives for service delivery by monitoring caseloads, consulting with staff on case issues, approving leave, and holding unit meetings
- Manage and develop staff through review of performance data, conferences, training, and performance appraisal
- Follow program policy and procedures to unit staff, other agency staff, and community
- Evaluate unit performance through case readings, data reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements
- Develop and maintain effective working relationships between Child Protective Services staff, Child Welfare boards, public, legal, medical, educational, and other community resources
- Determine casework decisions regarding removal and placement of children and collaborate with county and district attorneys on legal measures to facilitate services on Child Protective cases
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
Children Protective Services Screener
Protective Services
04.2012 - 03.2014
- Evaluated over 300 CPS reports monthly to determine whether reported information required investigation
- Reviewed case history and information that may have not been previously reported at intake
- Made decision to further investigation and clearly documented rationale for case not being accepted for further investigation
- Ensure safety and wellbeing of children utilizing decision making skills that abide with policy.
Children Protective Services Investigator
Protective Services
11.2002 - 04.2012
- Investigated between 30 to 45 reports of abuse and neglect to children monthly to assess safety and well being of child by interviewing clients, family members and others to gather social functional, physical, and mental-emotional information for evaluation
- Determined temporary or long-term action to be taken to remove or lessen immediate threat to life or health of child
- Developed safety plans which listed tasks and services needed to provide for child's immediate and short-term safety and maintained detailed documentation on each case.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Wrote detailed reports of all investigations.
- Responded quickly to emergency situations to assess and deflect issues.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
BA - Social Science Composite
Wayland Baptist University
Plainview, TX2000
Skills
- Emotional Support
- Dedicated Support
- Case Planning and Management
- Customer Service
- Family Advocacy
- Community Resources
- Donor Authorization
- Supervising Employees
- Spanish Interpreting
Timeline
Donor Family After Care Coordinator
Southwest Transplant Alliance
10.2020 - Current
Senior Hospital Services Coordinator
Southwest Transplant Alliance
12.2018 - 10.2020
Family Services Coordinator II
Southwest Transplant Alliance
05.2016 - 12.2018
Supervisor
Department of Family and Protective Services, Child Protective Services
03.2014 - 05.2016
Children Protective Services Screener
Protective Services
04.2012 - 03.2014
Children Protective Services Investigator
Protective Services
11.2002 - 04.2012
BA - Social Science Composite
Wayland Baptist University
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