Eunice Metcalf

As a former mental health therapist technician 1 with seventeen years experience assisting clients in a therapeutic environment. Working with a team of professionals, emotionally supporting and providing resources to clients with diverse backgrounds such as substance abuse, elderly, mentally ill, aging, disabilities and economically disadvantaged. I am organized and resourceful, with a combined five years of experience in the role as an Administrative Specialist 1. In my current AS1 role, I support the directors and staff in the operations department along with the many hospital staff and clients served here. I provide excellent customer service on the phone, in person and in writing. When needed, verbally de-escalating hostile personalities, offering options when available and redirecting the conversation, relying heavily on the training and years having worked in mental health. I manage time and schedules in our API electronic calendaring system. I document vital information to my manager and for time keeping purposes. I create and update spreadsheets with data and research regarding financial information, productivity and trainings. I interpret and explain polices, rules, guidelines and regulations. I solicit information from the environmental service and operations department staff to coordinate education compliance. Prior to this, in my former role as an AS1 working for the centralized staffing office, I electronically managed schedules and time keeping, collaboratively working with managers, staffing a psychiatric hospital in a fast paced and diverse working environment. Offering excellent customer service, diplomatic and professional communication to management and staff.