Eunice Monteiro
Lakeland,FL
Summary
Proficient administrative assistant excelling in effective communication and attention to detail. Successfully managed customer inquiries and appointment calendars.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Balanced Air Inc.
Port Richey, FL
01.2021 - Current
- Facilitated onboarding processes for new employees, ensuring smooth transitions into roles.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed appointment calendars, ensuring timely updates and adjustments.
- Managed bilingual communication between staff and clients to enhance collaboration.
H.I.M. Specialist Sr.
Baycare Behavioral Health
New Port Richey, Florida
11.2005 - 04.2019
- Managed patient health records and ensured data accuracy.
- Processed medical documentation and maintained compliance with regulations.
- Communicated with healthcare providers for information clarification.
- Assisted patients in accessing their medical information and records.
- Ensured compliance with health information regulations and standards.
- Reviewed and verified accuracy of patient data entries.
Education
High School Diploma -
Bassick High School
Bridgeport, CT06-1982
Skills
- Bilingual communication
- Effective communication
- Attention to detail
- Time management
- Problem-solving
- Health information compliance
- Professional communication
- Medical terminology
- Clerical support
- Types 58 wpm
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant
Balanced Air Inc.
01.2021 - Current
H.I.M. Specialist Sr.
Baycare Behavioral Health
11.2005 - 04.2019
High School Diploma -
Bassick High School