Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Eunice Mukuna

Houston,TX
Eunice Mukuna

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.


Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

5
years of professional experience

Work History

Unified Care Group

Caregiver, Special Needs
04.2022 - Current

Job overview

  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Documented residents' mental status, sleep and eating patterns in medical record books.

Amazon

Delivery Driver
05.2020 - 03.2022

Job overview

  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Walmart

Customer Service Associate
03.2019 - 09.2021

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Education

Broadmoor Senior High School
Baton Rouge, LA

High School Diploma
05.2018

University Overview

Skills

  • Positive Reinforcement Methods
  • Social Support
  • Social Skills
  • Active Listening
  • Fleet Dispatching
  • Sales Expertise
  • Report Transcription
  • Order Fulfillment
  • Closing Sales
  • French Language Fluency
  • Verbal Communication

Languages

French
Native or Bilingual

Timeline

Caregiver, Special Needs
Unified Care Group
04.2022 - Current
Delivery Driver
Amazon
05.2020 - 03.2022
Customer Service Associate
Walmart
03.2019 - 09.2021
Broadmoor Senior High School
High School Diploma
Eunice Mukuna