Eunice Mvula
Newark,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Organized and dependable, successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Office Coordinator/Administrative Assistant
Institute For Entrepreneurial Leadership (IFEL)
2023.05 - Current
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Reported to senior management on organizational performance and progress toward goals.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Supported over 100 small business owners with administrative tasks and various client needs.
Front Desk Concierge/Customer Service
Watermark At Buzzard Point Apartments (Greystar)
2021.11 - 2023.01
- Greeted and verified members and guests upon entry to optimize security.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Communications Assistant
AMSCO Advisory Services Zambia Limited
2018.09 - 2020.07
- Prepared, organized and managed project schedules to produce deliverables and meet deadlines.
- Managed company Facebook, Twitter, Instagram and LinkedIn social media platforms to promote brand and foster public engagement.
- Implemented policies and guidelines that governed content accuracy and branding standards.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
Communications Officer
Zambia Business In Development Facility (ZBiDF)
2015.10 - 2017.04
- Developed media strategies to support product launches, increase public visibility and drive customer engagement.
- Collaborated with internal stakeholders to design strategies for messaging and communications.
- Created and implemented internal and external communication plans to establish consistent and timely messaging.
- Built and strengthened relationships with members of media in order to promote positive coverage.
- Oversaw website copy and social media platforms.
- Acted as point of contact for inbound media related calls.
Education
Associate of Arts - Journalism & Public Relations
Evelyn Hone College of Applied Arts & Commerce
Lusaka, Zambia07.2015
Skills
- Records Management
- Organizational Skills
- Managing Customer Relations
- Operational Efficiency
- Administrative Duties
- Event Coordination
- Customer Care
Timeline
Office Coordinator/Administrative Assistant
Institute For Entrepreneurial Leadership (IFEL)
2023.05 - Current
Front Desk Concierge/Customer Service
Watermark At Buzzard Point Apartments (Greystar)
2021.11 - 2023.01
Communications Assistant
AMSCO Advisory Services Zambia Limited
2018.09 - 2020.07
Communications Officer
Zambia Business In Development Facility (ZBiDF)
2015.10 - 2017.04
Associate of Arts - Journalism & Public Relations
Evelyn Hone College of Applied Arts & Commerce
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