Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Human Recources
Trefz Corporation
11.2022 - Current
Worker’s Compensation, Pay medical expenses, I-9 Audits, Payroll, Store audits
Accounts Payable Processor
People’s united bank
04.2019 - 11.2022
Perform coding, calculating, posting and auditing invoices in a daily basis
Perform Voids for checks and electronic payments, Audits on daily reports such as employee expense reports and 1099-MISC, Process PCLink invoices, appraisals, accounts payable balance daily, Prepare Journal entries for G/L, Process Payments for Sales and Use Taxes Accrued Monthly, Follow guidelines for I/T, Emoc, Purchase Orders and Financial Records
Senior Call Center Representative Ii
people’s united bank
02.2012 - 04.2019
Developed and maintained knowledge of internal policies, procedures and products
Effectively communicated responses to customer inquiries by telephone, Utilized automated systems to log and retrieve information and performed research, Processed customer requests for bill payments, transfers, and special handling, Investigated and resolved customer problems, Assisted in the delivery of training programs for new employees, Participated in the assessment of skill sets of employees in training, Acted as a resource to Call Center Customer Service Representatives, Acted as a back up to Lead Representatives
Education
Bachelor’s degree - Business Administration – Human Resources Management
Colorado Technical University
Colorado Springs, CO
06.2026
Skills
Bilingual – English and Spanish
Computer and word processing skills
Skilled in human relations
Advanced customer service skills
HR policies and procedures
Payroll Administration
Timeline
Human Recources
Trefz Corporation
11.2022 - Current
Accounts Payable Processor
People’s united bank
04.2019 - 11.2022
Senior Call Center Representative Ii
people’s united bank
02.2012 - 04.2019
Bachelor’s degree - Business Administration – Human Resources Management
Director Distribution Services at Travel Corporation Distribution Services Ltd. (Subsidiary of The Travel Corporation)Director Distribution Services at Travel Corporation Distribution Services Ltd. (Subsidiary of The Travel Corporation)