Eunice Pettaway
Arvin,CA
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking medical administrative professional offers great people skills, organized file management, and a deep understanding of patient protection. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
26
26
years of professional experience
Work History
Office/Intake Receptionist
Circle Of Friends Palliative Care, Inc.
Bakersfield, CA
01.2023 - Current
- Greeted visitors and directed them to the appropriate staff member.
- Answered incoming calls in a professional manner and transferred them to the relevant personnel.
- Assisted with scheduling appointments for clients and maintained accurate records of client information.
- Inputted demographic information into the computer system accurately and efficiently.
- Verified insurance coverage for patients prior to their appointment.
- Maintained up-to-date knowledge of health insurance policies and procedures.
- Performed administrative duties such as faxing, scanning documents, mailing packages.
- Managed patient records in accordance with HIPAA regulations.
- Assisted with medical record requests from other healthcare providers in a timely manner.
- Coordinated with outside agencies regarding referrals and authorizations for services.
- Collaborated with clinical staff on various projects related to patient care.
- Provided assistance to clinicians during patient intakes by gathering vital signs, medical history, family history.
- Conducted follow-up calls after appointments to ensure satisfaction with service received.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered and maintained supply inventory for medical office.
- Interviewed patients to complete case histories and intake forms.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
CO Owner/Billing Department Manager
RoyRac Cargo Solution Inc.
Las Pinas City Philippines
04.2013 - 02.2019
- Analyzed financial reports to identify areas of improvement in operations.
- Created marketing campaigns to promote products and services.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Recruited, trained, evaluated, and supervised staff members across multiple departments.
- Built relationships with key stakeholders such as clients, partners, investors.
- Coordinated special events such as product launches or promotional campaigns.
- Prepared detailed reports on sales performance metrics for senior management review.
- Reviewed employee performance evaluations regularly for accuracy and fairness.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Set pricing structures according to market analytics and emerging trends.
Crew Operator
Doehle Manning Agency
Gdynia, Poland
06.2005 - 12.2009
- Doing Flag Ships Documents (Certificates for Cadets / European Officers in Container Ships)
- Sending European officers and European Officers in Containers Ships
Crew Operator
Maersk Line
Gdynia , Poland
06.2001 - 12.2002
- Preparing Documents for European Officer and European Cadets in Container Ships
Quality Control Inspector
Manila Waters
Manila Philippines
01.1999 - 07.1999
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Maintained records of all nonconforming products and completed corrective actions as required.
Selling Medical Equipment
Mercury Drug store
Makati City, Philippines
10.1998 - 12.1998
- Selling Medical Equipment
Education
Polish Language
Akademia Języka Polskiego.
Gdansk Poland06-2021
Bachelor of Science - Nursing
La Concordia College
Pedro Gil. Manila, Philippines03-1998
Bachelor of Arts - Major in English
La Concordia College
Pedro Gil, Manila Philippines03-1994
High School Diploma
St. Paul School
Makati, City03-1992
Skills
- Appointment Scheduling
- Information Gathering
- Follow-up skills
- Task Delegation
- Work Prioritization
- Document Management
- Patient Registration
- Medical terminology knowledge
- Documentation Review
- Medical Terminology
- Patient Scheduling
- Data Entry
- Computer Proficiency
- Adaptable and Flexible
- CPR Certified
- Reliability
- Excellent Communication
- Patient Interviews
- Written Communication
- Time management abilities
- Supply Ordering
- Patient Referral
- Decision-Making
- Effective Communication
- Flexible Schedule
- Medical Recordkeeping
- Data Entry Software
- Multitasking
- Documentation and Recordkeeping
- Order Purchasing
- Customer Service
- Office reception
Timeline
Office/Intake Receptionist
Circle Of Friends Palliative Care, Inc.
01.2023 - Current
CO Owner/Billing Department Manager
RoyRac Cargo Solution Inc.
04.2013 - 02.2019
Crew Operator
Doehle Manning Agency
06.2005 - 12.2009
Crew Operator
Maersk Line
06.2001 - 12.2002
Quality Control Inspector
Manila Waters
01.1999 - 07.1999
Selling Medical Equipment
Mercury Drug store
10.1998 - 12.1998
Polish Language
Akademia Języka Polskiego.
Bachelor of Science - Nursing
La Concordia College
Bachelor of Arts - Major in English
La Concordia College
High School Diploma
St. Paul School
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