EUNICE RAMOS
ROSAMOND ,CA
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced delivery and customer service roles, notably with Kern County Aging and Adult Services. Excelled in route planning and customer interaction, achieving high levels of satisfaction and efficiency. Demonstrated proficiency in vehicle maintenance and team collaboration, ensuring service excellence and operational reliability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
COLD FOOD PREP AND DELIVERY DRIVER
KERN COUNTY AIGING AND ADULT
01.2021 - Current
- Delivered packages on time to maintain customer satisfaction and reliability.
- Improved delivery accuracy by following detailed route maps and customer instructions.
- Loaded and unloaded goods efficiently to ensure timely dispatch and delivery.
- Enhanced customer trust by providing courteous interaction during each delivery.
- Maintained vehicle safety by conducting regular checks and reporting maintenance needs.
- Verified delivery details to ensure accurate drop-offs at appropriate locations.
- Maintained clean and organized delivery vehicle to uphold professional standards.
- Delivered high-volume orders during peak times while maintaining speed and accuracy.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
CASHIER
BURGER KING
04.2007 - 08.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
HIGHLAND HIGHSCHOOL
Palmdale, CA06-2006
Skills
- Route planning
- Time management
- Customer interaction
- Vehicle maintenance
- Package handling
- Load organization
- Traffic navigation
- Safety compliance
- GPS utilization
- Delivery execution
- Problem resolution
- Map reading
- Schedule adherence
- Delivery coordination
- Customer communication
- Package tracking
- Service efficiency
- Delivery accuracy
- Team collaboration
- Order verification
- Documentation skills
- Delivery reporting
- Service consistency
- Inventory management
- Route adjustments
- Vehicle operation
- Package sorting
Certification
SERVE SAFE CERTIFICATE
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
COLD FOOD PREP AND DELIVERY DRIVER
KERN COUNTY AIGING AND ADULT
01.2021 - Current
CASHIER
BURGER KING
04.2007 - 08.2007
SERVE SAFE CERTIFICATE
High School Diploma -
HIGHLAND HIGHSCHOOL
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