Eunice Schaefer
Anchorage,AK
Summary
Adaptable and goal-oriented, I thrive in challenging environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
City Council Member
City of Kwethluk
Kwethluk, Alaska
11.2018 - 11.2025
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Identified issues, analyzed information and provided solutions to problems.
- Fostered climate of collaboration between general public, city manager, and members of city council.
Substitute Utility Co-ordinator
City of Kwethluk
Kwethluk, Alaska
09.2019 - 10.2019
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Substitute Utility Clerk
City of Kwethluk
Kwethluk, Alaska
08.2019 - 09.2019
- Prepared work order requests for new service, outages and maintenance actions needed in sustaining working healthy conditions to brace for covid.
- Processed customer billing invoices and payments to prepare list of needs for the community for the incoming assistance from Aarpa funds.
- Investigated accounts in negative standing and transferred account holder information to the City Manager and the Organized village of Kwethluk to assist in preparing a plan for supportive services needed for the community to prepare for the impact covid would have on the locals
Cashier
Kwethluk Sports Store
Kwethluk, Alaska
05.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Substitute Sanitation Technician
City of Kwethluk
Kwethluk, Alaska
06.2019 - 07.2019
- Replaced trash bags in garbage disposal units and collected recyclable materials from receptacles, removing full bags to designated disposal areas. cleaning and organizing the E-one shop.
- Completed accurate inventory counts and kept equipment and chemical storage areas clean and tidy, following policies in storing chemicals and safety equipment properly.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- produced a list of items needed to be replaced and maintained for everyday use.
- replaced items according to work order requests
Utility Clerk
City of Kwethluk
Kwethluk, Alaska
07.2016 - 09.2017
- Accurately sorted and filed official district correspondence, payment records and invoices.
- Produced letters, memorandums and reports for utility management and council members.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Updated and purged out-of-date records and files.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Answered phones, faxes and emails regarding official city utility services.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Prepared work order requests for new service, outages and maintenance actions.
- Completed and updated residential and commercial utility records for over 170 district customers.
- Investigated accounts in negative standing and transferred account holder information to collections department.
- Prepared and processed service forms to start and stop utility services.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Created and maintained detailed records of all office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Monitored and tracked budgets and expenses.
- Purchased and maintained office supplies.
- Utilized office management software to record and track customer information.
- Supported staff on special assignments and ad hoc projects.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
Clerk
City of Kwethluk
Kwethluk, Alaska
07.2014 - 02.2015
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Monitored and tracked budgets and expenses.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
No Degree - Travel And Tourism
Cook Inlet Tribal Council
Anchorage, AK04-2001
GED -
Ilisagviq
Point Hope, AK06-1997
No Degree - Financial Management Training
Department of Community And Regional Affairs
Anchorage 12.2017 - 12.2017
No Degree - Utility Clerk Training
Department of Community And Regional Affairs
Anchorage 08.2018 - 08.2018
Skills
- Community engagement
- Time management abilities
- Parliamentary procedure
- Strategic planning
- Professional demeanor
- Adaptability
- Infrastructure planning
- Public speaking
- Cross-party collaboration
- Floor regulations
- Team collaboration
- Goal setting
- Fundraising
- Teamwork
- Continuous improvement
- Budget management
- Community outreach
- Economic analysis
- Policy review
- Government relations
- Legal research
- Task prioritization
Timeline
Substitute Utility Co-ordinator
City of Kwethluk
09.2019 - 10.2019
Substitute Utility Clerk
City of Kwethluk
08.2019 - 09.2019
Substitute Sanitation Technician
City of Kwethluk
06.2019 - 07.2019
City Council Member
City of Kwethluk
11.2018 - 11.2025
No Degree - Utility Clerk Training
Department of Community And Regional Affairs
08.2018 - 08.2018
Cashier
Kwethluk Sports Store
05.2018 - 08.2019
No Degree - Financial Management Training
Department of Community And Regional Affairs
12.2017 - 12.2017
Utility Clerk
City of Kwethluk
07.2016 - 09.2017
Clerk
City of Kwethluk
07.2014 - 02.2015
No Degree - Travel And Tourism
Cook Inlet Tribal Council
GED -
Ilisagviq
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