Eunice Shin
North Hollywood,CA
Summary
Passionate about patient and employee care, seeking an opportunity to integrate talent recruiting professional experience with patient care.
Overview
13
13
years of professional experience
Work History
Client Services Specialist II
Fulgent Genetics
07.2024 - Current
- Delivered daily customer service support to clients and patients by phone and email to identify needs and provide appropriate solutions.
- Resolved daily testing discrepancies with clients.
- Conducted final check on patient reports to ensure accuracy prior to release.
- Collaborated with various departments to provide quality and prompt resolves to client inquiries and requests.
Talent Acquisition Specialist I
Theragent, Inc.
08.2023 - 03.2024
- Implemented and managed ADP Applicant Tracking System (ATS), decreasing time-to-hire
- Collaboration with hiring managers to update and manage job descriptions and hiring strategy
- Managed onboarding process and assisting with new hire orientation
- Managed screening process, including resume screening and coordinating interviews
- Collaborated with recruiting agencies to source candidates
- Sourced online channels and referrals to identify quality candidates
- Assisted with payroll processing
Administrative Assistant, Human Resources
Theragent, Inc.
06.2022 - 08.2023
- Assisted Human Resources with interview setup, resume prescreening, maintaining requisitions on ATS, organization of job descriptions and employee records
- Managed front desk area with incoming visitors and assisting employees
- Implemented and rolled out front desk visitor management system (Envoy)
- Managed inventory office supply
- Assisted in coordinating company events
Operations Manager (COVID-19 Dept)
Sterling Pathology National Laboratories
07.2020 - 01.2022
- Managed and oversaw daily laboratory operations and personnel of 15 employees
- Oversaw and implemented accurate processing of COVID specimens
- Conducted Quality Assurance to ensure accuracy of diagnostic results
- Managed operations problems and reported directly to Medical Director
- Increased and maintained COVID clients with quick turnaround time of COVID reports and supply distribution, thus increasing testing sales volume
- Created, revised laboratory standard operating procedures in compliance with College of American Pathologists
- Managed and processed company's employee's timecards/payroll
- Managed various reporting systems (Webpathlab, Frontrunner, Test Directly) to streamline COVID reporting and maintain 24-48 hour result turnaround time
- Managed purchasing and inventory of laboratory and office supplies with vendors
- Oversaw internal billing process
Client Services Assistant Manager
Sterling Pathology National Laboratories
02.2018 - 03.2020
- Managed and trained client service representative team
- Conducted daily turnaround time of pathology cases and maintained excellent turnaround time of reports
- Lead liaison of communication among pathologists, lab personnel, clients, and sales representatives to provide optimal results to patients
- Assisted Medical Director with operations optimization
- Assisted AP department by managing incoming invoices
- Trained operations team on best laboratory practices and service excellent standards to clients
- Maintained compliance with CAP, CLIA, and New York by standard operating policies and procedures
Client Services Representative/Accessioner/Transcriptionist
Sterling Pathology National Laboratories
03.2016 - 02.2018
- Transcribed pathologist's diagnostic test results, accessioned patient information into LIS
- Performed Quality Assurance to ensure accuracy of pathology reports
- Conducted administrative duties of answering phone calls and patient data entry into company LIS
- Liaison of communication among pathologists, lab personnel, clients, and sales representatives to provide optimal results to patients
Administrative Staff
Elite Educational Institute
06.2014 - 03.2016
- Provided administrative/clerical support to SAT institute with more than 200 students
- Managed front desk reception area
- Scheduled student's progress counseling appointment, communicate with students and parents, proctoring SAT tests, directing students and parents in accordance to their inquiries
Intern
St. Mary’s Medical Center
08.2011 - 02.2013
- Performed basic patient care tasks – bathing, changing, feeding patients
- Assisted nurses, physicians, and hospital staff with tasks such as: cleaning rooms, discharging patients, inventory checks, and vital checks
- Provided administrative support to medical staff such as filing patient’s information
Education
Bachelors of Science - Community Health Science
California State University Long Beach
Long Beach, CASkills
- Applicant Tracking System (ATS) Implementation
- Human Resources Information System (HRIS)
- Onboarding coordination
- Client Services
- Quality Assurance
- Medical Terminology
- Medical Transcription
- ICD-10/CPT Codes
- Inventory management
- Office management
- Microsoft Office programs
- Adept multi-tasker
- Staff training/development
Languages
English: Native or Bilingual Proficiency
Korean: Limited Working Proficiency
Timeline
Client Services Specialist II
Fulgent Genetics
07.2024 - Current
Talent Acquisition Specialist I
Theragent, Inc.
08.2023 - 03.2024
Administrative Assistant, Human Resources
Theragent, Inc.
06.2022 - 08.2023
Operations Manager (COVID-19 Dept)
Sterling Pathology National Laboratories
07.2020 - 01.2022
Client Services Assistant Manager
Sterling Pathology National Laboratories
02.2018 - 03.2020
Client Services Representative/Accessioner/Transcriptionist
Sterling Pathology National Laboratories
03.2016 - 02.2018
Administrative Staff
Elite Educational Institute
06.2014 - 03.2016
Intern
St. Mary’s Medical Center
08.2011 - 02.2013
Bachelors of Science - Community Health Science
California State University Long Beach
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