Eunice Silveira
Orlando,USA
Summary
I am a motivated and adaptable individual seeking an opportunity. With a strong ability to learn quickly, I excel in tasks once I get started. I thrive both in collaborative environments and when working independently. My attention to detail and efficiency in completing tasks set me apart. Eager to step outside my comfort zone, I am determined to embrace new challenges and expand my skill set, confident in my ability to succeed through dedication and hard work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Management Assistant
Myers Property Remains
06.2024 - Current
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Teacher
Kids R Kids-Avalon Park
01.2024 - 12.2024
- Fostered engaging learning environment for young minds, implementing creative curriculum and nurturing individual growth in students
- Collaborated with parents and staff to ensure holistic development, addressing unique needs and celebrating milestones of each child
- Designed interactive lessons incorporating technology and hands-on activities, enhancing student engagement and knowledge retention
- Maintained meticulous records of student progress, adapting teaching methods to accommodate diverse learning styles and abilities
- Implemented behavior management strategies, resulting in improved classroom dynamics and a positive learning atmosphere
- Cultivate young minds through innovative teaching methods, fostering creativity and critical thinking in a dynamic classroom environment
Direct Care Specialist
Turning The Corner LLC
04.2024 - 06.2024
- Company Overview: The Shelter and Assessment program provides treatment for up to eight males, ages (12 to 17) in need of temporary shelter and evaluation due to delinquent behaviors, truancy and dependency issues
- Because of the diversity of our population, I was trained in cultural sensitivity and I was also able to engage as an interpreter when necessary
- They employ bilingual staff and clinicians who understand the complex needs of the youth that they serve
- The youth in their care receive weekly individual, group and family counseling
- They provide a clinically recognized treatment model designed to achieve specific and measurable behavioral outcomes for each youth based on assessed needs and strengths
- They value maintaining family and other natural connections, and strive to accelerate reunification whenever possible
- The residents are immediately enrolled in school and are encouraged to participate in community recreation opportunities
- They conduct assessments including DSM-V diagnosis, trauma assessments, genogram and ecomapping, medication review if indicated, and they refer out for psychiatric, sexual abuse, and neuropsychological exams for educational/ I.E.P
- Purposes
- The Shelter and Assessment program provides treatment for up to eight males, ages (12 to 17) in need of temporary shelter and evaluation due to delinquent behaviors, truancy and dependency issues
Direct Care Specialist
Prodigy Autism Center
01.2023 - 12.2023
- Provided compassionate care for individuals with autism, fostering independence and skill development through tailored interventions and daily support activities
- Implemented behavior management strategies, leading to notable improvements in clients' social interactions and communication skills
- Worked closely with multidisciplinary teams to create and execute personalized treatment plans, enhancing overall care quality and client outcomes
- Maintained meticulous records of client progress, behaviors, and interventions, ensuring accurate tracking and informed decision-making
- Developed creative activities and learning materials tailored to individual client needs, promoting engagement and skill acquisition
- Implemented tailored interventions for individuals with autism, fostering independence and enhancing social skills, resulting in notable improvements in client outcomes
Teacher
The Nest School
01.2022 - 12.2022
- Developed engaging lesson plans, fostering a dynamic learning environment
- Implemented innovative teaching methods, leading to improved student performance and participation
- Worked closely with fellow educators to create cross-curricular projects
- Facilitated parent-teacher conferences, enhancing communication and student support networks
- Assessed student progress through diverse evaluation methods
- Analyzed performance data to tailor instruction, resulting in personalized learning experiences for each student
- Provided individualized attention to students with diverse learning needs
- Created a inclusive classroom atmosphere, promoting respect and understanding among peers
- Integrated technology into daily lessons, enhancing student engagement
- Developed interactive digital resources, significantly improving comprehension of complex topics
DSP
Amazon
01.2020 - 12.2021
- Managed DSP operations at Amazon, optimizing delivery routes and enhancing customer satisfaction
- Implemented efficiency measures, reducing delivery times significantly
- Pioneered new DSP strategies at Amazon, streamlining last-mile delivery processes
- Introduced tech solutions that boosted overall productivity and package accuracy
- Fostered strong partnerships within Amazon's DSP network, improving communication and coordination
- Led cross-functional projects to enhance delivery performance
- Meticulously oversaw DSP logistics at Amazon, ensuring compliance with safety protocols
- Conducted thorough data analysis to identify and address operational bottlenecks
- Spearheaded forward-thinking initiatives in Amazon's DSP program, anticipating market trends
- Developed long-term strategies to scale operations and meet growing demand
- Revolutionized DSP operations with cutting-edge tech solutions, drastically improving package accuracy and delivery speed at Amazon
Call Center Representative
CVS Clinic
01.2018 - 12.2020
- As a Call Center Representative, I was responsible for incoming customer contact across all channels including phone, email and online chat
- Resolve customer concerns by phone, email, online chat or social media while ensuring security and maintaining required confidentiality standards
- Use technical expertise to diagnose, troubleshoot, and provide technical guidance on the use of CVS.com, our mobile app, Prescription Management services
- Diagnose customer digital environments and analyze screen captures of error messages when resolving issues
- Resolve issues as quickly as possible using clear and concise documentation
- Coordinate with local CVS retail locations for resolution when necessary
- Operational tasks and projects as assigned to support the business
Daycare Teacher
Kinder Hearts Daycare
01.2016 - 12.2018
- Nurtured and educated young children, fostering social and cognitive development
- Implemented engaging activities, ensuring safe learning environment
- Created dynamic curriculum, sparking curiosity in preschoolers
- Collaborated with parents to reinforce learning at home, enhancing child development
- Maintained meticulous records of children's progress
- Adhered to strict safety protocols, ensuring wellbeing of all students in care
- Developed creative learning strategies, adapting to diverse learning styles
- Introduced interactive games, significantly improving children's engagement
- Improved student readiness for kindergarten through targeted skill development
- Received positive feedback from parents on children's progress
Education
ASSOCIATE DEGREE - General Studies
CCRI Newport
Newport, RI12.2001
HIGH SCHOOL DEPLOMA -
East Providence High School
Providence, RI12.1995
Skills
- Problem solving
- Adaptability
- Research
- Communication skills
- Special Education
- Critical thinking
- Toddler Care
- Classroom Management
- Time Management
- Early Childhood Education
- Childcare
- Crisis Intervention
- Teamwork
- Conflict Resolution
- Attention to detail
- Team Collaboration
- Autism Experience
- Case Management
- Flexibility
- Experience with Children
Certification
- BLS Certification
- Driver's License
- CPR Certification
- First Aid Certification
- Real Estate License, 03/01/22, 03/31/25
Personal Information
Willing To Relocate: Anywhere
Additional Information
Real-estate license 2022
Timeline
Property Management Assistant
Myers Property Remains
06.2024 - Current
Direct Care Specialist
Turning The Corner LLC
04.2024 - 06.2024
Teacher
Kids R Kids-Avalon Park
01.2024 - 12.2024
Direct Care Specialist
Prodigy Autism Center
01.2023 - 12.2023
Teacher
The Nest School
01.2022 - 12.2022
DSP
Amazon
01.2020 - 12.2021
Call Center Representative
CVS Clinic
01.2018 - 12.2020
Daycare Teacher
Kinder Hearts Daycare
01.2016 - 12.2018
ASSOCIATE DEGREE - General Studies
CCRI Newport
HIGH SCHOOL DEPLOMA -
East Providence High School
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