Eunice Vazquez

• Monitor accounts to identify outstanding debts
• Resolve billing and customer issues
• Take actions to encourage timely payments, updating billing information
• Processed phone payment, checks payments, and ach transfers
• Deactivated and suspended accounts per client’s request or overdue payments
• Account reconciliation- research and resolve customer account issues.
• Processing credit memo's and small balance write-off's
• Researched and corrected customer concerns to promote company loyalty.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Worked with Customer Success, Sales, and Client Services to ensure customers' inquiries and billing issues are resolved on time with goal of creating a better customer experience.
• Experience with Sage intacct and Oracle ERP.
• Proficient with Jira and Microsoft Dynamics.
• Proficient in Excel and MS office.

• Collection calls-Past due accounts

• Written off accounts, and Repo Out and repo in accounts

• Paid out calls

• Answer phone calls, prospect new customers and former customers

• Handle contracts for new loans

• Handle cash and card payments

• Helped patients get prepared for specific tests or measures their eyes and their vision abilities

• Verified insurance

• Translated for doctors

• Answered phone calls

• Scheduled appointments

• Office duties, Payroll
• Timesheets
• Filing paperwork
• New employee process, interviews, and hiring
• Staff development
• Marketing
• Promoted as hotspot manager
• Training new staff
• Petty cash
• Provide assistance with
• Lycamobile services, accounts, and technical issues
• Follow up with individual customers / retailers
• Collect &manage leads
• Collection calls-Past due accounts, Written off accounts, and Repo
• Out and repo in accounts
• Paid out calls
• Answer phone calls, prospect new customers and former customers
• Handle contracts for new loans
• Handle cash and card payments
• Helped patients get prepared for specific tests or measures their eyes and their vision abilities
• Verified insurance
• Translated for doctors
• Answered phone calls
• Scheduled appointments