Eunice Wambui Ndinguri
Githunguri
Summary
Supervised and coordinated a team of female security personnel, ensuring adherence to safety and security protocols.
Conducted regular training and briefings to maintain high standards of vigilance, safety awareness, and professionalism.
Monitored security systems and controlled access points to safeguard the premises and personnel.
Investigated and reported incidents, collaborating closely with the security management team for effective resolution.
Ensured compliance with company and legal regulations regarding security and emergency procedures.
Maintained accurate records and reports of security operations for management review.
Overview
3
3
years of professional experience
Work History
Lady Guards Security Supervisor
European Guarding & Security Services
01.2021 - 01.2023
- Supervised a team of 30 female security personnel during shift.
- Conducted regular patrols of the facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish the safety of visitors and staff.
- Oversaw a team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Conducted regular patrols of the facility to detect and deter security threats.
Customer Care Desk
G4s Kenya
01.2020 - 01.2021
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Reduced customer complaints by providing timely solutions to issues.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Analyzed data trends to identify areas requiring improvement in the customer experience.
- Promptly responded to inquiries and requests from prospective customers.
Education
Diploma - ICT
Thika Technical Training College
Kenya01.2020
High School Diploma -
Gitwe Girls Secondary School
Kenya01.2016
Associate of Applied Science - K.C.P.E
Mathanja Primary School
Kenya10.2016
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- CCTV Monitoring
- Security Protocols
- Work ethic
- Punctuality
Personal Information
- Date of Birth: 01/01/99
- Gender: Female
- Nationality: Kenyan
References
- Solomon Weru Rimiru, Mkunga and sons Enterprise, 0729587563
- Mr Noor, Operation Officer, European Guarding Security Services Company, +97430436536
Attributes
- Excellent customer service.
- Excellent communication and writing skills.
- Ability to work under minimum or no supervision. Hardworking to every task given.
- Have a regard to teamwork and able to socialize with other people freely.
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 30 guards in Qatar foundation.
- Resolved conflicts issue reported my my securities
Timeline
Lady Guards Security Supervisor
European Guarding & Security Services
01.2021 - 01.2023
Customer Care Desk
G4s Kenya
01.2020 - 01.2021
Diploma - ICT
Thika Technical Training College
High School Diploma -
Gitwe Girls Secondary School
Associate of Applied Science - K.C.P.E
Mathanja Primary School
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