Eunice A. De Los Santos Perez
Houston,Texas
Summary
Proven leader and strategic decision-maker with extensive experience in the home health care industry excelling in operations management. Demonstrated success in enhancing patient satisfaction, improving service coordination, and ensuring regulatory compliance. Proficient in analyzing and interpreting adult protective services reports. Skilled in audit reporting and fostering professional development, significantly contributing to organizational growth and operational effectiveness.
Overview
18
18
years of professional experience
Work History
Administrator
In Home Attendant Services, Ltd.
07.2022 - Current
- Day to day training and supervision of all office staff and field supervisors who deliver services to clients in licensed programs.
- Managed human resources functions such as recruitment, hiring, and training new staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implements and supervises the administrative policies and operations of the HCSSA.
- Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
- Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
- Knowledgeable of Texas Administrative Code. Title 26, Chapter 558.
- Experienced with depth knowledge of Adult Protective Services (APS) reports, adept at investigation, conducting assessment, reporting and advocating for vulnerable adults.
- Extensive experience as a Director of Emergency Preparedness adept at implementing comprehensive plan ensuring alignment with organizational objectives and regulatory requirements.
Field Supervisor for Home Health Agency
In Home Attendant Services, Ltd.
02.2009 - 07.2022
- Achieved desired work environment and performance by proactively advising and guiding over 100 employees on best work practices and overseeing training.
- Decreased unemployment claims by 80% by transferring employees to other jobs sites.
- Identified an average of 10 suspected incidents on monthly basis involving complaints of Medicaid fraud, abuse, neglect and exploitation, and reported findings to HHSC, and DFPS, and OIG entities.
- Served as a case worker for CMPAS program consumers, assessing individuals to determine eligibility for provider services.
- Cultivated positive working relationships with clients, subcontractors, and regulatory agencies.
Field Representative
In Home Attendant Services, Ltd.
06.2006 - 03.2021
- Served as a liaison conducting over 150 home visits per year to Medicaid and Medicare members interested in the state programs for home health services.
- Help members enroll in programs, and coordinate paperwork.
- Assist, educate, inform and ensure individuals about their rights and responsibilities once they enroll in the state programs
- Act as a positive representation of the business to the community.
Education
Bachelor of Science - Healthcare Administration
University of Houston - Clear Lake
Houston, TX12.2016
Skills
- Leadership: Successfully led Emergency preparedness initiatives and teams
- Regulatory Compliance
- Audit reporting
- Data Confidentiality
- Budget Management
- Payroll
- Billing
Languages
Spanish
Native or Bilingual
Timeline
Administrator
In Home Attendant Services, Ltd.
07.2022 - Current
Field Supervisor for Home Health Agency
In Home Attendant Services, Ltd.
02.2009 - 07.2022
Field Representative
In Home Attendant Services, Ltd.
06.2006 - 03.2021
Bachelor of Science - Healthcare Administration
University of Houston - Clear Lake
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