Eunice C. Diongco
Hayward,CA
Summary
Proven leader in clinical education coordination at Life Chiropractic College West, adept in interprofessional collaboration and database management. Enhanced student learning outcomes and patient satisfaction through innovative program management and exceptional mentorship. Excelled in performance improvement, showcasing a commitment to patient safety advocacy and continuous educational advancement. Versatile Education Coordinator well-versed in training and assessing teachers to optimize delivery of effective instruction. Vigilant and hands-on leader with good understanding of learning methods and instructional strategies. Applies proficiency in Microsoft applications to create and execute effective agendas.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Education Coordinator/Health Center Regis
Life Chiropractic College West
08.2021 - 07.2024
- Assisted the Dean of Competency with daily tasks and special projects
- Acted as the first point of contact for Competency Department inquiries, providing excellent customer service
- Coordinated major exams (Entrance, Midterms, and Exit Exams) and calculated interns' clinic completions and requirements
- Organized and managed events and seminars, including scheduling, logistics, and Audio-Visual setup. Major events included Health Center Recognition Seminar and Intern Meet and Greet events for new and incoming students.
- Collaborated with the Dean of Operations, Registrar's Office, Academic Success Center, Preceptorship Manager, Health Center Customer Service Manager, and the Health Center Data Architecture for various projects and initiatives to improve student learning outcomes with tailored teaching methodologies for diverse clinical settings. Researched and recommended appropriate agencies meeting identified educational requirements for clinical experiences for nursing students.
- Increased training efficiency by streamlining processes and incorporating innovative teaching techniques.
- Posted student grades in an efficient, timely and accurate manner. Maintained accurate records of student progress, attendance, evaluations, and other relevant documentation as required by accreditation bodies.
- Supported student success by providing individualized guidance, mentoring, and career counseling services.
Assistant Registrar
Life Chiropractic College West
04.2019 - 08.2021
- Processed all transcript and graduation requests, ensuring timely and accurate completion as well as individual state licensure application documents.
- Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
- Enhanced student satisfaction with the registration process through effective communication and prompt issue resolution. Responded and assisted students via email and phone correspondence with students, staff, faculty, and the community, providing exceptional customer service.
- Ensured accurate reporting of enrollment data to internal stakeholders as well as external agencies like National Student Clearinghouse. Managed student registration (adding/dropping courses) and updated student demographics and maintained accurate student records.
- Provided support to students regarding registration issues, academic policies, and graduation requirements. Managed verification of enrollment requests, including federally funded loan deferments.
- Maintained confidentiality of student information in accordance with privacy regulations
- Served as a liaison between students and academic advisors, facilitating communication for effective degree planning.
- Collaborated with faculty and staff to address scheduling conflicts and ensure seamless course offerings.
Lead Chiropractic Assistant/New Patient Coordinator
Life Chiropractic College West
03.2012 - 04.2019
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Answer phone calls, send emails, and manage patient accounts by preparing invoices for clinic visits
- Complete all transactions accurately and efficiently, maintaining proper cash and other tenders at registers, and posting payments from patients and insurance companies.
- Manage and coordinate the initial patient process, including compiling new patient files and filing medical records
- Process subpoena requests, x-ray and medical records requests, ensuring confidentiality and compliance with regulations.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
Physical Therapy Assistant
St. Rose Hospital
08.2009 - 12.2011
- Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Supported a positive clinic environment by proactively addressing any issues or concerns raised by patients or colleagues.
- File charts, make copies, schedule patient appointments, discharge patient charts, clean treatment rooms, and page physical therapists.
- Maintained a clean work environment by adhering to infection control protocols.
Education
No Degree - Customer Relationship Management
CalBright College
Skills
Patient Safety Advocacy
Interprofessional Collaboration
Performance Improvement
Clinical Site Coordination
Learning Management Systems
Continuing Education Planning
Student Engagement
Microsoft Office
Enrollment Management
Testing Procedures
Program Management
Database Management
Certification
Certificate in Medical Assisting
Advanced Pro Nursing Institute - Hayward, CA March 2012 to May 2012
Eden Area ROP - Hayward, CA
June 2009 to June 2011
- Certificate in Nursing Assistant
- Advanced Pro Nursing Institute [Year Month]
Timeline
Clinical Education Coordinator/Health Center Regis
Life Chiropractic College West
08.2021 - 07.2024
Assistant Registrar
Life Chiropractic College West
04.2019 - 08.2021
Lead Chiropractic Assistant/New Patient Coordinator
Life Chiropractic College West
03.2012 - 04.2019
Physical Therapy Assistant
St. Rose Hospital
08.2009 - 12.2011
Certificate in Medical Assisting
Advanced Pro Nursing Institute - Hayward, CA March 2012 to May 2012
Eden Area ROP - Hayward, CA
June 2009 to June 2011
- Certificate in Nursing Assistant
- Advanced Pro Nursing Institute [Year Month]
No Degree - Customer Relationship Management
CalBright College
Similar Profiles
Naibuka TawakeNaibuka Tawake
Assistant Coach Women Rugby W.P.L at Life Chiropractic College WestAssistant Coach Women Rugby W.P.L at Life Chiropractic College West
Alex RichAlex Rich
Chiropractor at Miller Chiropractic Health ClinicChiropractor at Miller Chiropractic Health Clinic
Johnny DelachJohnny Delach
Receptionist at Cafe of Life Chiropractic CenterReceptionist at Cafe of Life Chiropractic Center