Eunice D Aluko
Houston,TX
Summary
Detail-oriented and results-driven Healthcare IT Professional with extensive experience in electronic health record (EHR) training, implementation, and support. Skilled in developing and delivering engaging training programs, troubleshooting system issues, and collaborating with multidisciplinary teams to optimize user adoption. Passionate about improving healthcare workflows through education and technology integration.
Overview
7
7
years of professional experience
Work History
IT Application Trainer/Epic Credentialed Trainer
Legacy Community Health
05.2022 - Current
- Conduct training sessions for Epic and other healthcare IT applications to ensure end users effectively utilize systems.
- Assist in planning, organizing, and delivering training programs aligned with workflow best practices.
- Support system adoption through rounding, job shadowing, and one-on-one coaching with clinical and administrative staff.
- Create and maintain job aids, eLearning modules, and Learning Home Dashboards to enhance knowledge retention.
- Troubleshoot application issues and escalate concerns to senior team members for resolution.
- Participate in post-go-live support, upgrades, and enhancements to improve user experience.
- Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately
- Complete job shadows, deliver training, support, and build confidence for end users
- Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers
Epic Credentialed Trainer
Molina Healthcare
01.2018 - 04.2022
- Identified opportunities for process improvements based on user feedback and performance metrics, leading to increased efficiency within the organization.
- Developed strong relationships with clients as an expert consultant on various aspects of their Epic implementation journey.
- Served as a reliable resource for Epic-related troubleshooting issues, minimizing downtime and disruptions in care delivery.
- Demonstrated exceptional time management and organization skills by efficiently coordinating multiple training sessions across various locations simultaneously.
- Delivered workflow-based and role-specific training for healthcare professionals, ensuring compliance with best practices.
- Assisted in classroom preparation, including creating training materials and organizing sessions.
- Supported end users by attending associate fairs, providing system demonstrations, and addressing challenges in real-time.
- Conducted system testing and provided feedback on system enhancements to optimize performance.
Education
MBA - Management Of IT Services
DeVry University Keller Graduate School
Skills
- EHR Systems: Epic (preferred), Cerner, Meditech
- Training & Support: Classroom instruction, eLearning development, workflow documentation
- Software Proficiency: Microsoft Office Suite (Outlook, SharePoint, PowerPoint, Excel, Teams)
- LMS Platforms: Experience with Learning Management Systems (LMS)
- Process Improvement: ITIL framework, risk controls, problem-solving
Accomplishments
- Microsoft Azure Fundamentals
- Certified in Incident Management & Problem Resolution
- Project Management
- Epic Credentialed Trainer Certification ( In Multiple Application Module )
- Additional certifications in Healthcare IT, Instructional Design, or Adult Learning (if applicable)
- Authorized to work in the U.S. without sponsorship.
- Available for immediate relocation or remote work.
Timeline
IT Application Trainer/Epic Credentialed Trainer
Legacy Community Health
05.2022 - Current
Epic Credentialed Trainer
Molina Healthcare
01.2018 - 04.2022
MBA - Management Of IT Services
DeVry University Keller Graduate School
Similar Profiles
Kaitlynn ArceneauxKaitlynn Arceneaux
Clinical Scheduler at Legacy Community HealthClinical Scheduler at Legacy Community Health
Giselle MontielGiselle Montiel
Medical Assistant at Legacy Community HealthMedical Assistant at Legacy Community Health
Kathleen Pham Dela PazKathleen Pham Dela Paz
Dentist at Legacy Community HealthDentist at Legacy Community Health