Eunice Denise Eason
Grove City
Summary
Seasoned enterprise technology and operations leader with over 15 years of experience driving strategic transformation across healthcare, pharma, and shared services environments. Proven track record of managing multimillion-dollar portfolios, optimizing business processes, and delivering high-impact programs that reduce operational costs, and improve execution. Adept at aligning technology initiatives with business objectives, fostering cross-functional collaboration, and mentoring high-performing teams. Certified in PMP, Scrum (PSM/CSM), and Lean Six Sigma Green Belt, with deep expertise in Agile delivery, program governance, and workforce optimization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Enterprise Technology Leader
Sonexus Health
03.2023 - Current
- As an Enterprise Technology Leader, I drive the strategic direction and execution of technology initiatives across the organization, aligning IT capabilities with business goals to deliver innovation, efficiency, and scalable solutions.
- Standardized technology platforms, reducing technical debt, and improving system reliability across global operations.
- Introduced agile methodologies, boosting team productivity, and accelerating the delivery of high-impact technology initiatives.
- Negotiated strategic vendor partnerships, reducing software licensing costs, and increasing service-level performance.
Enterprise Program Lead
Cardinal Health
01.2016 - 03.2023
- As an Enterprise Program Lead, I oversee and drive large-scale, cross-functional programs that align with strategic business goals, ensuring successful delivery, stakeholder alignment, and measurable outcomes.
- Delivered enterprise-wide programs on time and within budget, driving strategic value and measurable business impact.
- Streamlined cross-functional collaboration, accelerating program delivery, and increasing stakeholder engagement.
- Led change management initiatives, improving adoption rates, and minimizing disruption during enterprise transformations.
Sr. Forecaster, Workforce Management (GTBS)
Cardinal Health
11.2011 - 01.2016
- As a Sr. Forecaster in Workforce Management, I develop and optimize forecasting models to ensure accurate staffing, enabling efficient service delivery and cost control across global operations.
- Automated forecasting processes cut manual effort by 40% and enable faster, more reliable decision-making.
- Analyzed historical trends and business drivers to proactively predict demand shifts, supporting agile workforce planning.
- Led forecast calibration sessions, enhancing cross-functional alignment, and forecast confidence.
Sr. Analyst, Workforce Optimization (CCTS)
Cardinal Health
03.2005 - 11.2011
- As a Sr. Analyst in Workforce Optimization, I analyze performance data and operational trends to enhance resource planning, drive efficiency, and improve service delivery across contact center operations.
- Supported shift bidding and schedule optimization, increasing employee satisfaction, and reducing attrition.
- Conducted deep-dive analyses to uncover the root causes of service gaps, directly improving customer experience metrics.
- Implemented KPI tracking tools, increasing visibility into agent performance, and driving accountability.
Education
MBA - Organizational Leadership
Ohio Christian University
B.A. - Business Management
Ohio Christian University
Skills
- Strategic leadership
- Enterprise Program Management
- Business Transformation
- Process Optimization
- Technology Integration
- Agile Methodologies (Scrum, PSM, CSM)
- Change Management
- Cross-Functional Team Leadership
- Stakeholder Engagement
- Workforce Planning and Optimization
- Financial Management and Budget Oversight
- Data Analysis and Forecasting
- Program governance
- Vendor Management and Product Launch Execution
Websites
Affiliations
- Zeta Phi Beta Sorority
- UMADAOP of Franklin County, OH
Certification
- PMP
- CSM
- PSM
- MHFA
Timeline
Enterprise Technology Leader
Sonexus Health
03.2023 - Current
Enterprise Program Lead
Cardinal Health
01.2016 - 03.2023
Sr. Forecaster, Workforce Management (GTBS)
Cardinal Health
11.2011 - 01.2016
Sr. Analyst, Workforce Optimization (CCTS)
Cardinal Health
03.2005 - 11.2011
MBA - Organizational Leadership
Ohio Christian University
B.A. - Business Management
Ohio Christian University
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