Eunice Early

Patient Service Coordinator
02/07/2022 to Present

*Works in a collaborative role with all members of the professional health care team and with community service agencies to coordinate care for members to improve health outcomes.

*Assists with gathering information for the health care team regarding barriers or other health information. *Implements the interventions to promote improved health and compliance with recommended plan of care, as approved by the Health Care Team.

*Associated with the screening for changes in health status,

*Coaching for improved self-management, reminders of necessary testing as determined by clinical guidelines, and support of the professional clinical staff in Health Care Services.

*Serve as a key resource in supporting the clinical authorization processes, coordinating linkage between members, primary care providers, specialty providers and other insurance companies.

*Supporting the referral process from providers, as well as pre-authorization approvals for medications and other services as ordered/requested by providers.

*Provide other general administrative functions such as drafting correspondences, scheduling appointments.

• Interacts appropriately with patients and records information while greeting, checking-in
• Checking-out or scheduling appointments for patients
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual
• Participates in daily and weekly huddles to provide details on patients
• Other responsibilities may include:
• Maintains the confidentiality of patients’ personal information and medical records
• Reviews patients’ personal and appointment information for completeness and accuracy
• Transmits correspondence by mail, email or fax
• Performs other duties as assigned and modified at manager’s discretion
• Exceptional customer service skills and passion for serving others
• Knowledge of ChenMed Medical products, services, standards, policies and procedures
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner
• Detail-oriented to ensure accuracy of reports and data
• Demonstrated strong listening skills
• Positive and professional attitude.
• Collected room deposits, fees, and payments.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Process physician and outpatient referrals
• Obtain insurance authorizations
• Provide patient information and resources regarding insurance and financial responsibilities
• Schedule patient appointments
• Maintain compliance with established organizational policies and procedures
• Provide extraordinary customer service with patients and their families, insurance representatives, doctors and other medical personnel.

• Provide extraordinary customer service to all internal and external customers at all time
• Interact appropriately with patients and record information while greeting, and checking-in
• Utilize computer programs to added new patients, check patients in and out, print out relevant forms for processing, and scheduling appointments
• Answer telephones, take detailed and accurate messages, and ensure messages are directed to the appropriate individual
• Verify patient insurance via phone or website and collect any necessary payment for services
• Maintain the confidentiality of patients’ personal information and medical records.

• Initiate outbound calls and handle inbound calls to potential new members
• Conduct tours of our medical center
• Grow and nurture potential members toward becoming new patients
• Knowledge of Medicare, Medicaid, and Medicare Advantage programs
• Experience working with seniors that are Medicare eligible
• Experience with Community Relations
• Liaison between healthcare workers and insurance representatives to provide the best solutions for the patients
• Serving as “Acting Team Lead” to one of our offsite offices led to my promotion
• Provide extraordinary customer service to all internal/external customers
• Utilize Salesforce.com tracking system to notate contact attempts, converted leads, add new patients, and verify insurance eligibility.

• Resolve customer service and account/billing issues
• Process and review orders for accuracy and activate services
• Ensure appropriate rate plans, features and services are established for accounts
• Troubleshoot/resolve failed activations and problems
• Exceed sales quota

• Supervised /processed staff schedules
• Processed car title loans
• Reviewed delinquent accounts
• Update customers information daily
• Processed promissory notes
• Managed customer accounts

• Answered customers’ requests
• Manually entered customers responses
• Troubleshoot/resolved customers issues
• Exceed Sales quota

• Assist customers w/account/billing issues
• Coordinate dispatch of technicians/installers
• Troubleshoot incoming calls
• Troubleshoot Motorola DCT2000/Motorola Surfboard 4200 systems
• Established collection payments
• Exceed sales quota