Eunika Constant
Jacksonville,FL
Summary
Result-driven Product Manager with 10+ years of experience in various industries such as Healthcare, Medical Device and R&D. Proven record of leadership in controlling end-to-end operational planning and support. Proficient in managing multiple products and projects through their entire life cycles. Strong ability to work in a dynamic and fast paced environment. Demonstrated ability to set and meet tight deadlines and function well under pressure. Consistent credentials of general business administration, sales and operations planning while working across various verticals. Strong working knowledge of Microsoft applications including Teams, Outlook, Word, PowerPoint and Excel. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Proficient in handling complex customer issues and promoting measurable and positive customer experiences.
Overview
9
9
years of professional experience
Work History
ERP Program Manager
Calibre Scientific
Holland, OH
06.2023 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Interacted with customers and clients to identify business needs and requirements.
- Leveraged project management processes and tools to define and execute projects.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Participated in vendor selection and management process for program initiatives.
- Provided detailed attention to program strategy, project delegation, and program implementation.
- Facilitated steering committee meetings for programs and projects in the portfolio with cross functional IT and Business Groups.
IT Project Coordinator
Calibre Scientific
Holland, OH
08.2022 - 06.2023
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated with external vendors to deliver IT project components.
- Wrote, updated and maintained project documentation.
Project Manager
Crowley Maritime - Contract through CSI Companies
03.2022 - 05.2022
- Responsibilities include thorough Product Lifecycle in IT for small to large projects, the successful planning, execution and delivery of a small or phase of a large project by ensuring the identified requirements are met, delivered timely and within budget without compromising quality
- Responsible for developing project charter, project timeline, risk/issues log, etc
- Develop Timelines and project roadmaps
- Determine and develop project plans for accomplishing the project including staff requirements, allotment of available resources to various phases of project and conduct management of change to assist with development of the project
- Drive engineering and product owners to meet milestones
- Facilitate requirement sessions, standups, project update meetings
- Develop, track and implement controls to manage projects and organizational risk
- Create Status Reports and run Status Report Meetings
- Agile / Scrum Experience
Scientific Product Release Project Manager (Research and Development)
Johnson & Johnson Vision Care - Contract through Kelly Services OCG
07.2021 - 03.2022
- Responsibilities include thorough Product Lifecycle in Research & Development for new products and solutions prepared by JJVC while considering customer satisfaction, compliances and federal regulations, and tracking competitor products’ performances and evaluating customer experiences
- Manage projects for the development of new product lines from inception to launch readiness
- 30 small to large size R&D projects simultaneously from initiation to closure / approval to clinical trials by set deadlines (including statistical, analytical, cytotoxicity, manufacturing and parameter data)
- Utilize tools and processes and various PM methodologies while maintaining efficient stakeholder communication, successful and timely product launch, and determining project prioritization based on budget, desirability, viability, and feasibility
- Lead various daily and weekly meetings and monthly focus groups with other project teams and stakeholders within JJVC to produce and present periodic status reports on project schedule progress updates and communicate possible challenges and provide various options for resolution
- Participate in the JJVC Customer Compliant System to collect valuable insight from customer feedback via from clinical trials and ensure quick resolution using JJVC GxP requirements and ensuring compliance with internal and FDA Regulations
- Serve as the customer advocate interacting with functional partners including R&D, Manufacturing, Quality and Regulatory Assurance, Applications, Sales and Finance translating business and technical requirements
- Lead weekly non-conformance meetings with all pertinent levels of JJVC for tracking & closure of non-conforming items hindering the successful and timely completion of projects
- Keep an open communication line with JJVC IT Department on potential glitches in system, provide feedback for process improvements and actively participate in beta tester in most internal software development before rollout.
Sales Project Manager
AE Engineering, Inc.
03.2021 - 07.2021
- Responsibilities include designing strategies to expand the company’s business and promote new client acquisition while maintaining effective relationships with the existing client base and leading project development
- Expand the company’s footprint across the Florida market by designing a strategic plan to tap into emerging and untapped markets, approaching new clientele, and implementing revenue generation initiatives
- Enhance existing client relationships by maintaining regular communication and understanding of various customer requirements
- Formulate customized solutions in 100% compliance with customer requirements, and lead negotiations with regards to contract amounts, services, and provisions
- Construct project reports based on 3 essential factors, viz
- Current sales, YoY revenue and expenses, and forecasted market scenarios to determine further roadmaps, in collaboration with Senior Management
- Nurture stakeholder relationships by maintaining effective cross-functional coordination with 6+ teams, viz
- Project management, business development, IT, Finance, Operations, HR, along with external vendors & contractors
- Lead daily/weekly/monthly status update meetings to identify/remove potential roadblocks and ensure efficient project planning
- Travel as necessary to perform on-site client visits and field inspections to ensure smooth project development
- Partner with the Business Development team for market & account planning to expand business and provide exceptional client service.
Scientific Project Coordinator (Research and Development)
Johnson & Johnson Vision Care - Contract through Kelly Services OCG
09.2019 - 03.2021
- Responsibilities included thorough Research & Development for new products/solutions prepared by JJVC while considering compliances and federal regulations, and evaluating competitors’ performances and experiences
- Drive the full lifecycle of over 10+ new product release projects simultaneously
- Prepare and distribute daily, weekly, and monthly project status update reports to stakeholders and various project team members
- Conduct regular meetings in collaboration with the project team to discuss upcoming projects
- Warrant 100% accurate documentation of execute investigations and product dispositions in electronic systems to capture non-conformances, aiming at an on-schedule resolution of process discrepancies and degradations
- Hold weekly non-conformance meetings with associated staff for tracking & closure of non-conforming processes related to ongoing QA projects
- Perform detailed QA reviews of JJVC device history records while ensuring full compliance with FDA regulations
- Coordinate miscellaneous activities such as receiving and processing of raw materials to be used in the manufacturing of trial products
- Manage product inventory and disposition various projects
- Serve as a liaison between QA and Records Management to ensure full compliance with FDA regulations.
Sales Project Administrator
Universal Engineering Sciences
11.2017 - 07.2019
- Responsibilities included administration and support throughout the including 10 major factors, viz
- Project Design, Schedules, SOPs/SLAs, Project Milestones, Project Team, Project Budgets, P&L Management, Vendor Support, Execution, and Launch
- Facilitate administrative and operational support for 6 crucial departments: Sales, Private Provider Inspections, Construction Materials Testing, Geotechnical, Environmental & Deep Foundation Engineering Services
- Estimate project plans, project budgets, and key milestones, and confirmed deliverables in 100% compliance with the company’s annual objectives, within the stipulated time and budget
- Be responsible for the setting-up core team meetings, assisting the Departments Managers in conducting the meetings, taking Meeting Minutes, distributing Meeting Minutes, and ensuring Meeting Actions are tracked and completed on time by all team members
- Govern the bidding process from start to finish for major private, commercial, and FDOT projects
- Manage an average of 25-30 proposals and bid invites daily
- Maintain and update the bid status report (Bid & Contract Log) for weekly distribution
- Warrant 100% accuracy in contracts by examining documents and maintaining a track of resources/budgets
- Visit clients in-person, attend pre-bid meetings as necessary, and perform job site inspections as stipulated in client agreements.
French Bilingual Customer Relations – Product Quality Complaint Coordinator
Johnson & Johnson Vision Care – Contract through Kelly Services
01.2016 - 05.2016
- Interacted with clients from French-speaking countries and maintaining effective client relations with existing clients to overcome language barrier issues and cover a wider market
- Serve as the main point of contact to collect feedback and complaints from customer about our marketed products
- Maintain 100% satisfactory complaint resolution rate using the JJVC complaint handling system
- Monitor feedback process from reporting to successful resolution
- Ensure compliance to FDA regulations and proper execution of JJVC procedures and GxP requirements
- Leverage SAP for customer order management and interact with customers via phone & emails for providing information on JJVC contact lenses.
Quality Assurance & Construction Project Coordinator
SkyeTec Engineering Services
07.2015 - 12.2015
- Eliminated project degradations by recognizing discrepancies and leading continuous improvement strategies
- Perform QA Audits and coordinate findings with Inspection Services Office Manager
- Maintain multiple inspection logs on failure details, directions for locations and job site specifics
- Produce reports for weekly meetings providing status updates on overall operations of current projects
- Schedule resources appropriately based on site needs and manpower availability
- Administer 3 major kinds of QA programs, including site evaluations, internal audits, and customer surveys
- Communicate with all client tiers on their project progress and irregularities of the project management framework
- Control allocation of space machinery and manage inventory of parts/equipment by forecasting demands.
Education
MBA - Project Management
Keller Graduate School of Management
Jacksonville, FL 07.2020
Bachelor of Science - Technical Management & Operations
DeVry University
Downers Grove, IL07.2012
Associate of Science - Air Traffic Control
Florida Community College
Jacksonville, FL09.2011
Associate of Science - Aviation Management
Florida State College
Jacksonville, FL08.2011
Skills
- Exceptional Business & Communication Skills – Excellent communication, written, and organizational skills
- Accustomed to working in teams or independently in fast-paced environments with the ability to maintain key relationships
- Leadership & Professionalism – Consistent professional standards and an excellent track record of dependability and completing projects, analyzing information, and creating reports on time
- Supply Chain Planning – Overseeing procurement, purchasing, pricing, contract management and order systems
- Compliance Management – Well-versed with state and federal regulations, and understanding of Internal audits, FDA Regulations, Quality Assurance & Management, and Standard Operating Procedures (SOPs)
- Technical Skills – Veeva, SAP, EDC, Protocol Management, eDHRD, Teamcenter, Deltek Vision, Concur, ProCore, SharePoint, Adobe Acrobat (Reader & Pro DC), MS Access, MS PowerPoint, MS Excel, MS Outlook, MS Word, MS Project, Visio, Intermediate Software Troubleshooting, Smartsheet, Jira, Workfront, Confluence, Salesforce, various other CRM Databases and cloud-based SaaS platforms
- Project Coordination
- Strategic Planning
- Project Estimation & Execution
- Contract Administration
- Stakeholder Management
- Business Administration
- Business Expansion
- Customer Care & Satisfaction
- Client Acquisition & Retention
- Strong Problem Solving
- Resource Management
- Risk Planning & Mitigation
- Continuous Process Improvement
- Cross-Organizational Communication
- Metrics Reporting and Analytics
- Leadership Skills
- Cost Management
- Vendor Relationship Management
- Project Management
- Quality Assurance
- Operations Management
- Personnel Management
- Enterprise Resource Planning
- Data Analysis
- Regulatory Compliance
- Life Cycle Management
- Good Judgment
- Change Management
- Program Reviews
- Team Management
- Cross Functional Team Builder
- Organizational Performance
- Stakeholder Communications
- Decision-Making
- MS Office Applications
- Risk Analysis and Management
- Critical Thinking
- Budgeting and Resource Management
- Public Speaking
- Interpersonal Skills
- Team Leadership and Direction
- Agile Projects
- Vendor Management
- Remote Team Management
- Project Lifecycle
- Program Leadership
Timeline
ERP Program Manager
Calibre Scientific
06.2023 - Current
IT Project Coordinator
Calibre Scientific
08.2022 - 06.2023
Project Manager
Crowley Maritime - Contract through CSI Companies
03.2022 - 05.2022
Scientific Product Release Project Manager (Research and Development)
Johnson & Johnson Vision Care - Contract through Kelly Services OCG
07.2021 - 03.2022
Sales Project Manager
AE Engineering, Inc.
03.2021 - 07.2021
Scientific Project Coordinator (Research and Development)
Johnson & Johnson Vision Care - Contract through Kelly Services OCG
09.2019 - 03.2021
Sales Project Administrator
Universal Engineering Sciences
11.2017 - 07.2019
French Bilingual Customer Relations – Product Quality Complaint Coordinator
Johnson & Johnson Vision Care – Contract through Kelly Services
01.2016 - 05.2016
Quality Assurance & Construction Project Coordinator
SkyeTec Engineering Services
07.2015 - 12.2015
MBA - Project Management
Keller Graduate School of Management
Bachelor of Science - Technical Management & Operations
DeVry University
Associate of Science - Air Traffic Control
Florida Community College
Associate of Science - Aviation Management
Florida State College
Languages
French
Native or Bilingual
English
Full Professional
Education Training Certifications
- Lean Six Sigma – Projected start upon completion of PMP
- Project Management Professional (PMP) Certification – Projected to completing by Fall 2022
- Master of Science in Business Administration & Project Management, Keller Graduate School of Management, 7/2020
- Bachelor of Science in Technical Management & Operations, DeVry University, 7/2012
- Associate of Science in Air Traffic Control, Florida Community College, 9/2011
- Associate in Science (AS) in Aviation Management, Florida State College, 8/2011
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