Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Euniqua Harden

Washington,DC

Summary

To obtain employment where I can utilize my knowledge & skills to become an essential part of the company. Well organized and knowledgeable Customer Representation with over 10+ years of experience able to stay calm under pressure, and quickly resolve customer relation, and team collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

DC Department of Public Works
01.2023 - Current
  • Providing customer service in a professional manner to internal and external customers.
  • Entering vehicle data of all towed vehicles in the appropriate systems.
  • Handles and direct multiple phone calls with various needs an questions.
  • Addresses customer concerns and complaints, with expert service, resolving issues quickly and efficiently.
  • Creating vehicle checks through the Washington Area Law Enforcement System (WALES) to determine vehicle status and to notify MPD fo stolen vehicles for tracking.
  • Generating service request through the (311) Salesforce app. to assist Government agencies and customers needs of enforcing parking rules and regulations.
  • Working alongside with MPD of dispatching Private Tow service, through the CAD, to constituents in accidents or vehicles recovered as stolen.

Sanitation Worker

DC Department of Public Works
11.2016 - 06.2023
  • I am responsible for the collection of trash, recycling, bulk and yard waste within the collections division. We also must sure once that the trash / recycling bins are placed back at the point of collection with the lids closed to prevent water fill up and rodent activity within the bins. I also engage in the removal of bulk from location where resident have scheduled a bulk appointment.
  • As a member of the street and alley division my primary functions included raking leaving during leaf season, utilizing a blower to pile and organize leafs for removal, removal of snow from bridges, shoveling of sidewalks. Remove debris from alley and public space to ensure safe entry for residents and citizens
  • Extending top customer service to all residents on my assigned route.

Building Maintenance

UPO
06.2015 - 11.2015
  • I was responsible for minor building repairs including wire or electrical socket repairs, minor plumbing within bathroom areas, painting of damage walls and other areas, the repairing of locks on cabinets and making of keys. Minor air-condition repairs with things such as refilling of Freon and electrical socket repairs.

Internship / DPW Landscaping

DC Career Connection
04.2015 - 08.2015
  • Utilize different equipment (weed whackers, pole saws, and riding laser) to mow fields, vacant lots and other resident or public space locations needing a manicure. I also was responsible for the trimming of bushes and or trees around power lines that posed a danger to resident and non-resident with the District of Columbia.

Education

High School Diploma -

Cardozo Senior High
1200 Clifton Street N.W, Washington, DC
06.2013

Skills

  • Conflict resolution
  • Clear communication
  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building

Certification

OSHA 10

Timeline

Customer Service Representative

DC Department of Public Works
01.2023 - Current

Sanitation Worker

DC Department of Public Works
11.2016 - 06.2023

Building Maintenance

UPO
06.2015 - 11.2015

Internship / DPW Landscaping

DC Career Connection
04.2015 - 08.2015

High School Diploma -

Cardozo Senior High

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