Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eunique Whitney

United States

Summary

Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Adept at improving workflows, ensuring confidentiality, and enhancing patient satisfaction. Proven track record of streamlining appointment processes to reduce wait times and support clinical staff.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Scheduler/ Medical Front Desk Assistant/Patient Access Coordinator

Northside Hospital
Atlanta, USA
07.2024 - Current
  • Managed appointment coordination per physician directives.
  • Communicate efficiently with patients, physicians, and staff within the clinic.
  • Organizes processes, ensuring all paperwork aligns with physician requirements.
  • Enhanced effectiveness in telephone communications.
  • Documents work processes as required
  • Check in & Check out
  • Consistently ensured accuracy by regularly updating medical records.
  • Managed consistent maintenance of schedules throughout the day.
  • Completed submission of order reports for medical records.
  • Responded to patient and staff queries
  • Schedule outpatient surgeries
  • Coordinated schedules efficiently.
  • Ensured compliance with HIPAA regulations.
  • Handled document scanning activities.
  • Fax over orders by Physician
  • Ensured timely replies to all voicemail inquiries.
  • Work referral request
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Provided support in identifying critical path activities to ensure deadlines are met.

Scheduler/Medical Receptionist/Referral Specialist

United Digestive
Alpharetta, USA
11.2022 - 07.2024
  • Acquired authorization for surgical procedures after confirming insurance coverage.
  • Coordinated with the materials manager to fulfill the surgeon's requests.
  • Regularly monitored and updated patient medical records.
  • Maintained and updated surgery schedule several times a day
  • Prepared and submitted medical transcription and order reports.
  • Responded to patient and staff queries by telephone and e-mail.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.

Scheduler/Medical Receptionist/Referral Specialist

Wellstar Avalon Healthpark
Alpharetta, USA
01.2021 - 04.2023
  • Scheduled all patient radiology and surgery procedures.
  • Updated schedules in coordination with insurance companies, patients, and physicians.
  • Assisted radiology and other offices with procedure and surgery scheduling as needed
  • Communicated with patients regarding pre-operative procedures, as needed.
  • Gathered and updated all receipts and documents on a regular basis
  • Assisted with front desk clerical tasks as required
  • Assisted with scheduling procedures for patients, including MRIs and CT scans.
  • Coordinated patient appointments and ensured the accuracy of information in the system.
  • Responded to patient inquiries regarding procedure availability and scheduling.
  • Maintained communication with providers, technicians, and other staff members on a daily basis.
  • Resolved conflicts between patient needs and provider availability.
  • Utilized electronic health record systems to update patient data and procedure information.
  • Ensured that all necessary paperwork was completed prior to the scheduled procedures.
  • Provided administrative support to physicians, nurses, and other healthcare professionals, as needed.

Medical Assistant/Phlebotomy Technician/ Patient Access Coordinator

Medical Institute of Northeast Georgia
Braselton, USA
01.2016 - 04.2019
  • Collect blood, urine, or fecal samples for an average of 30 patients per day, safely dispose of blood or other biohazard materials, and prepare all required paperwork and documentation.
  • Ensure proper calibration and maintenance of equipment.
  • Validate an average of 45 blood and specimen collection orders per day, alerting nurses or physicians of discrepancies between the order and nursing station logs.
  • Provided administrative support to medical office staff, including appointment scheduling, patient registration, and medical records management for 300 patients.
  • Managed patient inquiries, both in person and over the phone, providing excellent customer service.
  • Implemented a digital scheduling system, reducing scheduling conflicts, and enhancing overall efficiency by 25%.
  • Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
  • Administered injections, medications, and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis, and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Education

Bachelor's Degree - Pre-Med Nursing Major

Georgia State University
Alpharetta
10-2024

Skills

  • Medical Administrative Skills: Surgery Scheduling, Medical Terminology, Electronic Medical Records, and Patient Documentation
  • Technical skills: Cerner, PowerChart, Epic, Microsoft Excel, and Outlook
  • Communication and Coordination: Oral and Written Communication, Cross-functional Coordination, Scheduling Coordination, Customer Service

Certification

  • BLS (BASIC LIFE SUPPORT)
  • CPR (CARDIOPULMONARY RESUSCITATION)

Timeline

Scheduler/ Medical Front Desk Assistant/Patient Access Coordinator

Northside Hospital
07.2024 - Current

Scheduler/Medical Receptionist/Referral Specialist

United Digestive
11.2022 - 07.2024

Scheduler/Medical Receptionist/Referral Specialist

Wellstar Avalon Healthpark
01.2021 - 04.2023

Medical Assistant/Phlebotomy Technician/ Patient Access Coordinator

Medical Institute of Northeast Georgia
01.2016 - 04.2019

Bachelor's Degree - Pre-Med Nursing Major

Georgia State University

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Eunique Whitney