Eunisa Sanders
Woodland Park,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience in product industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Hybrid Licensed Account Rep
NJM Insurance Group
Parsippany, NJ
05.2023 - Current
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls.
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary.
- Demonstrate effective time management to achieve performance goals/targets.
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.
Remote Customer Service Representative
Myron Corporation
Maywood, NJ
06.2019 - 05.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented customer correspondence in CRM to track requests, problems and solutions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Hybrid Senior Claims Representative
AXA
Secaucus, NJ
01.2008 - 04.2019
- Worked with legal department to handle complicated claims
- Met and exceeded productivity targets by handling every interaction with good organization and relationship management abilities
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Exceeded service goals while leveraging customer service, processing claims and employee management best practices
- Instructed beneficiaries and family members on proper procedure to receive their claim
- Ensured proper entry and processing of beneficiary in company system.
Customer Service Representative
Staples
Englewood, NJ
03.2001 - 12.2007
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Exceeded company productivity standards on consistent basis
- Organized client contracts, records, reports and agendas to strengthen traceability
- Upheld privacy and security requirements for customer information
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Trained new employees on procedures and policies to maximize team performance
- Answered customer questions and addressed concerns resulting in reduction in customer complaints
- Set up and activated customer accounts
- Answered inbound calls, chats and emails to facilitate customer service
- Answered incoming telephone calls to provide store, products, and services information.
Cashier
Bradlees Department Store
Clifton, NJ
07.1996 - 11.2000
- Operated cash register, collected payments, and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts, and provided change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Processed refunds for worn, damaged, and broken merchandise.
Education
High School Diploma -
Passaic High School
Accounting Some College (No Degree) -
Passaic County Community College
Skills
- Credit Card Payment Processing
- Report Creation
- Customer Service
- Multitasking and Prioritization
- Customer Account Management
- Translation and Interpretation Services
- CRM Software
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- De-escalation Techniques
- Upselling Products and Services
- Transaction Processing
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Data Entry
- Verbal and Written Communication
- Responding to Difficult Customers
Certification
- Insurance Licenses for Automotive, Home (PA, NJ and CT)
Timeline
Hybrid Licensed Account Rep
NJM Insurance Group
05.2023 - Current
Remote Customer Service Representative
Myron Corporation
06.2019 - 05.2023
Hybrid Senior Claims Representative
AXA
01.2008 - 04.2019
Customer Service Representative
Staples
03.2001 - 12.2007
Cashier
Bradlees Department Store
07.1996 - 11.2000
High School Diploma -
Passaic High School
Accounting Some College (No Degree) -
Passaic County Community College
Similar Profiles
Derek SmithDerek Smith
Intern at NJM Insurance GroupIntern at NJM Insurance Group
LATISHA DOUGLASLATISHA DOUGLAS
Licensed Insurance Agent at NJM Insurance GroupLicensed Insurance Agent at NJM Insurance Group
Daina CartyDaina Carty
Sr. Licensed Account Representative at NJM Insurance GroupSr. Licensed Account Representative at NJM Insurance Group
Danielle GiannacioDanielle Giannacio
Senior Bodily Injury Adjuster at NJM Insurance GroupSenior Bodily Injury Adjuster at NJM Insurance Group
Michael MarraMichael Marra
Security Supervisor at Union Public LibrarySecurity Supervisor at Union Public Library