Eun Jung Park

• Provided expert guidance to customers on proper usage of products or services, ensuring optimal performance levels were achieved consistently.
• Conducted regular performance reviews and provided constructive feedback to team members for continuous improvement.
• Developed comprehensive knowledge base articles, reducing the frequency of common inquiries.
• Implemented training programs for new hires, ensuring a smooth onboarding experience and quick integration into the team.
• Managed high-priority cases with diligence, ensuring minimal disruption for affected clients or users.
• Established strong relationships with clients through consistent communication and proactive updates on issue resolution progress.
• Improved client retention rate by providing exceptional customer service and follow-up support.
• Assisted with daily living activities, running errands, and household chores.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• In Korea, I owned an institute over 5 years and taught, including Korean, from preschool to high school students for 12 years.

I just came from Korea about 3 years ago, so I'm confident in the Korean language.