Eunsang Rhee
Cerritos,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Customer-focused professional with background in restaurant waiting. With experience managing high volume dining experiences, adept at maintaining a smooth and efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Izakaya Osen
Irvine, CA
02.2023 - 03.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Checked on guests during meals to ensure satisfaction with each course.
Head Waiter
Moon Beach Sashimi & Grill
Buena Park, CA
01.2022 - 02.2023
- Greeted customers and escorted them to their tables.
- Assigned serving staff to specific stations throughout the restaurant.
- Trained new waiters on food service procedures and customer service standards.
- Monitored wait staff performance and provided feedback when necessary.
Restaurant Waiter
Hoshi Shabu Shabu
Brea, CA
03.2020 - 11.2021
- Took accurate food and drink orders, using a POS ordering software system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
Receptionist
Spique Creative Marketing
Walnut, CA
08.2017 - 01.2020
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
Cashier/Barista
Boba Loca
La Palma, CA
02.2015 - 07.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Prepared specialty coffee and boba tea drinks, such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
High School Diploma -
Sunny Hills High School
Fullerton, CA06-2014
Skills
- Effective customer upselling
- Positive and professional
- Order Accuracy
- Point of Sale (POS) system operations
- Order Taking
- Service Quality
- Safe Food Handling
- Upselling techniques
- Basic accounting
Certification
- IJF Judo Black Belt
- Comptia+
Languages
English
Native/ Bilingual
Korean
Professional
Timeline
Restaurant Waiter
Izakaya Osen
02.2023 - 03.2024
Head Waiter
Moon Beach Sashimi & Grill
01.2022 - 02.2023
Restaurant Waiter
Hoshi Shabu Shabu
03.2020 - 11.2021
Receptionist
Spique Creative Marketing
08.2017 - 01.2020
Cashier/Barista
Boba Loca
02.2015 - 07.2016
- IJF Judo Black Belt
- Comptia+
High School Diploma -
Sunny Hills High School
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