Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Euodia Fonjah

Surprise,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Behavioral Health Specialist

Banner Healthcare
02.2017 - Current
  • Worked closely with adults and children in community settings, at residential facilities and within homes.
  • Identified appropriate treatment resources and recommended patients for these services.
  • Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
  • Observed and monitored client behavior and responses to treatment.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.

Customer Service Representative

Department of Economic Security
03.2012 - 11.2017
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Activities Assistant

The Terrance
10.2008 - 02.2011
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Maintained master calendar and relevant records.
  • Scheduled movies, entertainment, and other special events.
  • Engaged residents through events, small groups, and personal attention.

Receptionist Administrator

Armstrong Restoration
11.2005 - 05.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Nursing

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

Nursing

Del Mar High School
San Jose, CA
06.2004

Skills

  • Interpersonal and written communication
  • Individual Counseling
  • Assessment reports and other documentation
  • Meeting participation
  • Team Player

Additional Information

Micrsoft word

Excel

Good Communication skills

Team Worker

Timeline

Behavioral Health Specialist

Banner Healthcare
02.2017 - Current

Customer Service Representative

Department of Economic Security
03.2012 - 11.2017

Activities Assistant

The Terrance
10.2008 - 02.2011

Receptionist Administrator

Armstrong Restoration
11.2005 - 05.2008

Nursing

Maricopa Community Colleges - Glendale Community College

Nursing

Del Mar High School

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Euodia Fonjah