Euphemia duncan

Dynamic, accomplished Health Services Leader respected for 20+ years of leading healthcare services and administration for high-profile organizations. Motivational leader who guides staff to achieve superior patient service while aligning budgets, resources, strategy, and overall workflow. Builds and maintains lasting relationships, driving stakeholder engagement while navigating COVID requirements. Exemplary educational qualifications include an MHSA from Florida Atlantic University with a concentration in revenue cycle management, collections & denial management . Out-of-the-box thinker committed to making continuous improvements in processes, policies, and procedures to enhance service and exceed all expectations. . QUALIFICATIONS Drove constant enhancements to space allocation, patient throughput, workflow design, equipment & supply management, and more. Organized the Medical Audit Committee as a dedicated manager and boosted coordination amongst numerous staff. Led a 72-person team in patient registration and admission at the Jackson Health System, emphasizing productivity. Increased Press Ganey score to 86% by leveraging customer service scripting and adding a dedicated Patient Access Representative position. Oversaw operations for multi-site clinics affiliated with the University of Miami, School of Medicine, reworking scheduling and inventory management to reduce costs. Evaluate patient data to determine qualification for grant or Medicaid services; use cost-savings module to direct, cancel, or deny inpatient/outpatient services Facilitate operations in the planning and coordination of financial reimbursement standards that affected A/R & operations; drive operational efficiency; conduct collection resource trainings for staff and new hires covering benefits administration and onboarding