Euranette Gilbert
Columbus
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Kase
05.2024 - Current
Warehouse Worker
Kase
Columbus
03.2024 - Current
- Operated forklifts to move materials and products within the warehouse.
- Loaded and unloaded shipments using pallets and hand trucks.
- Maintained inventory accuracy through regular stock checks and organization.
- Implemented safety procedures to minimize accidents and ensure compliance.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Au Pair
03.2013 - Current
- Maintain cleanliness of home up to standards of employer
- Oversees child intellectual, psychological, and hygiene needs
- Develop and implement curriculum for children according to age, intellect and grade
- Prepare and provide nutritional meals
Call Center Representative
Concentrix
08.2021 - 03.2022
- Utilized CRM software to track customer interactions and update account information.
- Managed inbound calls, addressing customer inquiries and resolving issues promptly.
- Collaborated with team members to improve call center processes and enhance service quality.
- Documented customer feedback to help identify trends and improve service offerings.
- Maintained accurate records of customer interactions in compliance with company guidelines.
- Escalated complex issues to appropriate departments for timely resolution and support.
Child Care Provider
Trinity Brown Child Care Center
02.2012 - 10.2012
- Oversees child intellectual, psychological, and hygiene needs
- Develop and implement curriculum for children according to age, intellect and grade
- Prepare and provide nutritional meals
Event Security Officer
Contemporary Services Corporation (CSC)
05.2011 - 01.2012
- Maintained crowd safety
- Controlled personnel only designated areas
- Substance control of premises
- Located parental units of misplaced children
Au Pair
09.2008 - 05.2011
- Maintain cleanliness of home up to standards of employer
- Oversees child intellectual, psychological, and hygiene needs
- Develop and implement curriculum for children according to age, intellect and grade
- Prepare and provide nutritional meals
Management Trainee
Kentucky Fried Chicken
08.2007 - 09.2008
- Sanitation
- Customer Service
- Food Preparation
- Inventory of stock and money
Shift Manager
White Castle Inc.
12.2002 - 05.2007
- Sanitation
- Customer Service
- Food Preparation
- Inventory of stock and money
- Schedule employees
- Managed 10 to 15 crew members
- Basic maintained of equipment
- Managed customer and employee disputes
Education
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OHSkills
- Excellent organizational skills
- Oral and written communication skills
- Customer service interface skills
- Excellent multi-tasking
- Strong Interpersonal Skills
- Strong Leadership and Management skills
- Ability to work in a Team Structure
- Ability to make decisions and solve problems
- Forklift operation
- CRM software
- Child development
- Safety compliance
- Customer service
- Conflict resolution
- Effective communication
- Team collaboration
- Problem solving
- Staff supervision
- Multitasking
- Critical thinking
- Friendly, positive attitude
- Remote office availability
- Active listening
- Calm under pressure
References
Available upon request.
Timeline
Kase
05.2024 - Current
Warehouse Worker
Kase
03.2024 - Current
Call Center Representative
Concentrix
08.2021 - 03.2022
Au Pair
03.2013 - Current
Child Care Provider
Trinity Brown Child Care Center
02.2012 - 10.2012
Event Security Officer
Contemporary Services Corporation (CSC)
05.2011 - 01.2012
Au Pair
09.2008 - 05.2011
Management Trainee
Kentucky Fried Chicken
08.2007 - 09.2008
Shift Manager
White Castle Inc.
12.2002 - 05.2007
High School Diploma -
Reynoldsburg High School