Summary
Overview
Work History
Education
Skills
Timeline
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Euranie Lindsey

Decatur,GA

Summary

Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Executive Assistant

Kaiser Foundation Hospital
Atlanta, GA
08.2008 - 09.2013
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements.
  • Managed daily invoices and prepared reports, presentations, agendas, minutes, and other documents as needed.
  • Handled miscellaneous, stressful situations by thinking quickly on feet and being resourceful.
  • Maintained confidential records, and used discretion when necessary.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Investigated and resolved payroll and other time clock matters.
  • Trained incoming support staff and facilitated ad-hoc projects as needed.

Administrative Assistant III

The Southeast Permanente Medical Group
Panorama City, CA
02.2004 - 07.2008
  • Managed busy calendars by synchronizing schedule changes.
  • Screened Director phone calls and incoming mail.
  • Investigated and resolved complaints, disputes, unpaid claims, and other issues.
  • Scheduled business meetings that included meals and audio visual equipment and arranged travel plans.
  • Complied and formatted research statistics and other data with graphics to create presentations, flow charts, itineraries agendas, minutes, and other reports.
  • Prepared invoices, expense reports and other routine duties within time constraints.
  • Maintained office supply inventory and negotiated pricing for supplies and lowered costs by 10%.
  • Implemented a complete rework of all policies and procedures of each department.
  • Was known as the “go-to” person for miscellaneous questions.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Education

Bachelor of Science - Business Management

University of Phoenix
Woodland Hills
05.2006

Skills

  • Administrative Support
  • Office Management
  • Effective Communication
  • Multi-Tasking
  • Strong Problem Solver

Timeline

Executive Assistant

Kaiser Foundation Hospital
08.2008 - 09.2013

Administrative Assistant III

The Southeast Permanente Medical Group
02.2004 - 07.2008

Bachelor of Science - Business Management

University of Phoenix

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Euranie Lindsey