Eureka Ford
Newbern,AL
Summary
Attentive Police Dispatcher bringing several years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
30
30
years of professional experience
Work History
Police Communications Officer
Bryce Police Department
02.2024 - Current
- Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Enhanced public safety by efficiently dispatching emergency services to incidents.
CNA/Receptionist
Forest Manor Nursing And Rehabilitation
08.1994 - 01.2024
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Dispatcher/Front Office Manager
Sykes Security LLC
07.2010 - 06.2016
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Office Management
Gibbs And Sellers Law Firm
05.2004 - 06.2010
- Supported office management by maintaining accurate inventory records of supplies and submitting orders when necessary.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Supported office management by overseeing administrative tasks such as maintaining supplies inventory, filing systems, and expense tracking.
Education
Shelton State Community College
Tuscaloosa, AL08.1996
Sunshine High School
Newbern, AL05.1994
Skills
- Call prioritization
- Incident documentation
- Information Gathering
- Public safety knowledge
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Police Communications Officer
Bryce Police Department
02.2024 - Current
Dispatcher/Front Office Manager
Sykes Security LLC
07.2010 - 06.2016
Office Management
Gibbs And Sellers Law Firm
05.2004 - 06.2010
CNA/Receptionist
Forest Manor Nursing And Rehabilitation
08.1994 - 01.2024
Shelton State Community College
Sunshine High School
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