Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Eureka Franklin-Jerry

Baltimore,MD

Summary

Versatile Human Resource Business Partner offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 8 years of comprehensive experience with employee retention and relations. Commended for superior performance and consistency going above and beyond to exceed goals. Flexible and focused team player with expertise in customer relationship management, HR Proficiencies, strategic planning and time management. Highly knowledgeable in various HRIS applications and project management.

Overview

8
years of professional experience

Work History

Skookum Contract Services
SAVAGE, MD

HR PARTNER
04.2023 - Current

Job overview

  • Analyze, interpret and apply complex human resources rules, policies, program requirements in an unbiased, fair and honest way to assist with resolving difficult situations
  • Work with managers on employee relation issues and concerns, union issues, classification, performance management, grievance resolution, leave of absence/FMLA coordination, disability accommodation(s)(ADA), fit-for-duty coordination, employee development, discipline and termination
  • Serve as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Analyze workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Conduct new employee orientation to introduce employees to policies, culture and objectives.
  • Advise leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Regularly updated HR databases (Workday) to reflect employee information, changes in benefits and other details

BLUETRITON BRANDS
Baltimore, MD

HR GENERALIST
07.2022 - 04.2023

Job overview

  • Owned data governance during onboarding process
  • Created an SOP that had been implemented nationally across the company, that ensures accuracy and compliance of data prior to being entered into SAP/SuccessFactors and I-9 management system
  • Partnered with Corporate HR team to ensure adoption and compliance with company standards and policies
  • Documented HR Standard operating procedures and develop change management action plans to navigate adoption and implement guardrails to ensure compliance with new policies
  • Built, nurture, and maintain relationships based on trust with all levels throughout the operation consisting of 400+ employees, while emphasizing and working within company policies and values to provide a healthy business and employee experience
  • Maintained open door policy, created informational documents to provide answers to frequently ask questions and educated employees on self-service options to improve overall employee experience for 9 work locations across the Mid-Atlantic Zone
  • Managed full process of all Employee Relation situations, which includes investigations, review of employee Appeals and termination of employees.

SYNECTICS, EXELON CORPORATION
Baltimore, MD

HR GENERALIST (CONTRACTOR)
11.2021 - 04.2022

Job overview

  • Reconciled year-end review information for 12,000 employees by ensuring that all data was entered into ePeople Talent and employees were allocated to proper workforce in support of Exelon and Constellations company separation
  • Refined corporate job description database by modernizing recruitment plan, updating job qualifications, and advertising efforts to align accurately with market resulting in 20% increase in job placement
  • Drove monthly reporting of KPIs and provided support for ad-hoc reporting pertaining to training and development, EEO, and Union Grievance
  • Owned the workflow for gathering and normalizing data used for quarterly Diversity, Equity, and Inclusion (DEI) dashboard used to keep company board and other stakeholders apprised of progress being made towards corporate compliance with Affirmative Action Program and DEI Goals.

THE CONTAINER STORE ABERDEEN
Aberdeen, MD

EMPLOYEE SUPPORT COORDINATOR (HR GENERALIST)
09.2020 - 11.2021

Job overview

  • Ensured HR compliance, diverse full cycle recruitment and hiring practices, onboarding/terminations, LOA/FMLA, Employee Relations, payroll auditing
  • Monitor and maintain accuracy of Employee Records using various HRIS systems, including onboarding/offboarding system updates (Kronos, Manhattan, Badge Software, UltiPro, etc.)
  • Worked with managers on change management, workforce planning talent and management initiatives for 250 employees
  • Was the force behind site employee-retention rate of 89% within an industry with high turnover with the use of iCims
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.

METROPOLITAN TRANSIT AUTHORITY
New York, NY

HR SPECIALIST/ ASST. TRANSIT MANAGEMENT ANALYST
09.2015 - 08.2020

Job overview

  • Participated in developing control system plans, incorporating human resource considerations and ongoing management frameworks to maximize efficiency
  • Provided a workforce of 1800+employees with resolutions for specific issues dealing with compensation, benefits, policies, Federal regulations and all other human resources related opportunities
  • Developed management structure plans, shaping hiring and recruitment by illustrating necessary skills and competencies for each employment level with the use of PeopleSoft
  • Proactively utilized people analytics and trends to develop, implement and manage projects and programs
  • Coached managers and supervisors on initiating appropriate conversations with employees regarding attainment of career goals
  • Implemented unique methods and methodologies, which helped reduce and resolve issues
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems
  • Devised new and improved records management programs to organize and protect data increasing efficiency by 85%.

Education

John Jay College of CJ

M.P.A from Public Policy & Administration, HR Management & Operations

Lehman College, CUNY

B.S from Business Administration

Skills

  • Employee Relations
  • HRIS Reporting/Applications
  • Change Management
  • Talent Management/Development
  • Employee Engagement
  • Onboarding/Offboarding
  • Employee Orientation
  • Full Cycle recruiting
  • Employment Data Tracking
  • Policy and Procedure Writing
  • Compensation and Payroll
  • Staff Training and Development
  • Policy Implementation
  • Labor Relations Coordination/Resolution
  • Relationship Building
  • Policy Improvement Recommendations
  • Cross Functional Collaboration
  • Employee Relations Oversight

Timeline

HR PARTNER

Skookum Contract Services
04.2023 - Current

HR GENERALIST

BLUETRITON BRANDS
07.2022 - 04.2023

HR GENERALIST (CONTRACTOR)

SYNECTICS, EXELON CORPORATION
11.2021 - 04.2022

EMPLOYEE SUPPORT COORDINATOR (HR GENERALIST)

THE CONTAINER STORE ABERDEEN
09.2020 - 11.2021

HR SPECIALIST/ ASST. TRANSIT MANAGEMENT ANALYST

METROPOLITAN TRANSIT AUTHORITY
09.2015 - 08.2020

John Jay College of CJ

M.P.A from Public Policy & Administration, HR Management & Operations

Lehman College, CUNY

B.S from Business Administration

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Eureka Franklin-Jerry