EUREKA GRIFFITH
Federal Way,WA
Summary
Results-driven Customer Service Associate with a proven track record of delivering exceptional customer experiences. Builds strong rapport with clients and provides personalized solutions to meet their needs. Skilled in resolving complex issues and handling challenging situations with professionalism and composure. Committed to delivering top-notch service and exceeding customer expectations to drive satisfaction and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Interim Retail Supervisor
UW Medicine - Northwest Hospital & Medical Center
02.2024 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Proficient on Microsoft Office: Microsoft Word, Excel, PowerPoint, and more.
Barista
UW Medicine (Starbucks)
08.2013 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Shift Lead Barista
HMS Host Starbucks
04.2010 - 10.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere
Education
AAS In Radiologic Technology Candidate -
Highline College
Des Moines, WA06.2025
Skills
- Detail-oriented with strong organizational skills
- To work in a fast-paced environment with changing priorities and tight deadlines
- Customer Needs Assessments
- Shipment Processing
- Operational Efficiency
- Creative Solutions
- Business Operations
- MS Office Proficiency
Certification
- Starbucks Barista Trainer Certification
- Daily Operations Leader Certification
Contact - Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Timeline
Interim Retail Supervisor
UW Medicine - Northwest Hospital & Medical Center
02.2024 - Current
Barista
UW Medicine (Starbucks)
08.2013 - Current
Shift Lead Barista
HMS Host Starbucks
04.2010 - 10.2013
AAS In Radiologic Technology Candidate -
Highline College
- Starbucks Barista Trainer Certification
- Daily Operations Leader Certification
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