Eureka Olriedge

Work History

Better Car People

07.2021 - Current

Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Set service and sales appointments with customers.
Met established attendance expectations and team revenue goals to achieve company objectives.
Make over 150 cold calls per day resulting in client base growth by 15%.

Florida Fine Cars

05.2019 - 06.2021

Responded to customer needs through competent customer service and prompt problem-solving.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Logged call information and solutions provided into internal database.
Gathered feedback and testimonials.
Met customer call guidelines for service levels, handle time and productivity.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sorting emails, and clearing spam and junk folder.
Created and maintained databases to track and record customer data.
Configured hardware, devices, and software.
Completed clerical tasks such as filing, copying, and scanning.
Collaborated with various departments to complete assigned tasks.

Florida Fine Cars

10.2016 - 05.2019

Determined customer automotive needs by asking relevant questions and working to develop relationships.
Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
Followed required scripts and guidelines for inbound and outbound sales calls.
Disclosed terms of sales with customers and reviewed sales with management.
Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
Monitored and responded to internet sales leads from company website and third party sites within five minutes.
Maintained electronic customer database to round up repeat business.
Achieved established sales targets by generating new customer accounts.
Developed new leads each day at or above quotas.
Followed up on sales leads through outbound calling.
social media marketing
Managed social media marketing
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Documented sales call data in company software.
Collaborated with new customers to give details about company offerings.
Managed website inventory listing with up-to-date vehicle inventory and specifications.

IQOR

03.2014 - 09.2016

Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Answered 250 calls (avg.) per day exceeding quota by 15%
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Proactively memorize over 55 company products and services