Eurell Lewis
Saint Paul,MN
Summary
Dynamic leader with a proven track record at Small Sums, adept in fostering team collaboration and enhancing customer relations. Spearheaded innovative community initiatives and improved program delivery through effective communication and problem-solving skills. Excelled in multitasking and maintaining attention to detail in fast-paced environments, significantly enhancing organizational productivity and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Director of Programs
Small Sums
11.2019 - Current
- Implemented effective communication strategies across team, fostering collaboration and cohesion among staff members.
- Designed innovative solutions to address program challenges, leading to improved participant experiences.
- Continuously assessed organizational needs and adjusted staffing levels accordingly ensuring optimal productivity and program delivery.
- Cultivated strong relationships with community partners, enhancing the reputation and visibility of the organization's programs.
- Spearheaded "Community Day" initiatives that allowed for community resources to be explored and offered for free to all workers.
Bartender/Server/Manager
Cherry Pit Bar and Grill
10.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding customer service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Account Resolution Specialist
Wells Fargo Home Mortgage
09.2017 - 04.2019
- Conducted thorough research on complex cases to provide accurate information and facilitate informed decisionmaking.
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
- Contributed to team success by proactively identifying areas for improvement and implementing solutions to enhance overall performance.
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
- Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
- Assessed individual situations and developed effective and appropriate resolutions.
- Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
- Documented all actions performed and interactions with customers.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Store Manager
Savvi Formalwear
01.2011 - 05.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
No Degree -
Luther College
Decorah, IAHigh School Diploma -
Arlington Senior High School
Saint Paul, MN06-2009
Skills
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team Collaboration
- Effective Communication
- Customer Relations
- Interpersonal Skills
Timeline
Assistant Director of Programs
Small Sums
11.2019 - Current
Bartender/Server/Manager
Cherry Pit Bar and Grill
10.2017 - Current
Account Resolution Specialist
Wells Fargo Home Mortgage
09.2017 - 04.2019
Store Manager
Savvi Formalwear
01.2011 - 05.2017
No Degree -
Luther College
High School Diploma -
Arlington Senior High School
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